Managed Service Programme (MSP)

A managed service programme takes the hassle out of managing your contingent workforce, bringing hiring, compliance, timesheets, and payments under one team so you can scale up or down.

You should engage an MSP provider if…

Your contingent workforce consists of over 100 workers. Handling this scale through multiple agencies is time-consuming and inefficient. An MSP provider simplifies the process, maximising efficiency and reducing cost.


Contingent labour spend is exceeding £5 million. Difficulty tracking workforce costs can lead to budget overruns. An MSP partner gives you better transparency and cost control over temporary staffing spend.

Compliance and risk are becoming harder to manage. The complexity of contingent workforce legislation can increase exposure. A managed service programme brings greater governance, consistency and control.

Access to specialist talent is limited. An MSP provider can open up curated talent pools and a wider managed supply chain tailored to your workforce needs.

Workforce planning is reactive rather than strategic. Managing contingent labour without a forward-looking strategy means always playing catch-up, while an MSP enables more data-led planning.

How our MSP solution supports you

As critical infrastructure specialists, we manage your contingent workforce end-to-end, across nuclear, transport, energy, and utilities. Here is what our MSP solution puts in place to keep hiring compliant, efficient, and under control.

A dedicated account team

You’ll have a team of experts focused on understanding your specific requirements and delivering a tailored managed service programme built around how your organisation operates.

Vendor Management System (VMS)

Advanced Vendor Management System tech streamlines recruitment, tracking, and invoicing in one place, giving you real-time data and full visibility over your contingent workforce, your spend, and every supplier, all at your fingertips.

Resource planning support

We help you forecast and plan contingent workforce needs ahead of demand, so you avoid disruption, cover peaks and troughs, and keep programmes and operations running smoothly rather than reacting to gaps as they appear.

Curated talent pools

Choose Rullion as your MSP provider and tap into ready-made, pre-screened candidate networks with expertise built across critical infrastructure so you get quicker hires and stronger matches without building a supply chain from scratch each time.

Enhanced compliance

Lean on expert advice and systems built to keep every placement legally and regulatory compliant across your contingent workforce, reducing your exposure and protecting your organisation in highly scrutinised, safety-critical environments.

Transparent cost management

Know exactly where your money is going, with clear, consolidated invoicing and full cost transparency across every supplier in your programme, so budgets stay predictable and there are no surprises at the end of the month.
Why Rullion

Trusted MSP delivery at scale

90%
client retention rate across managed programmes
90%
direct fulfilment on all MSP delivery accounts
20+
years, managing some clients’ contingent workforces
93%
NPS, industry-leading customer satisfaction
Our sectors

The industries we support

From powering the UK's energy transition to delivering major transport and utilities projects, we connect exceptional people with organisations shaping the future. Explore our specialist sectors to discover how we support businesses and careers across the UK's most important industries.

Energy

Energy programmes across nuclear, renewables, and fusion run on a mix of permanent, contract, and specialist talent, and we bring that contingent workforce under one managed service programme, giving you visibility and control site by site.

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Transport

Rail, rolling stock, and aerospace programmes each rely on complex contractor supply chains, and our managed service programme brings them under one provider, cutting agency sprawl across the UK and Europe.

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Utilities

Water and gas operators juggle multiple staffing agencies to keep networks running, and our managed service programme consolidates those contingent workforces into a compliant, cost-transparent solution that scales with demand.

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How can we help?

Workforce solutions tailored to your business needs

Whether you’re hiring a single specialist or building an entire project team, our flexible workforce solutions are designed to help you attract, engage and retain the talent you need to deliver with confidence.

FAQs

Understanding MSP services

A Managed Service Programme provider manages an organisation’s contingent workforce. They handle sourcing, procurement, compliance, and vendor management, making hiring easier and the workforce more productive, all through one accountable point of contact.

A contingent workforce is made up of non-permanent workers such as contractors, freelancers, temporary staff, and consultants, hired on a flexible basis to meet short-term or project-specific needs.

A managed service programme serves as a central point of control for an organisation’s contingent workers. It coordinates suppliers, ensures compliance, tracks spending, and uses data-driven strategies to improve workforce planning, lowering both cost and risk.

A neutral vendor independently manages multiple recruitment agencies without bias towards any one supplier. The goal is to divide roles fairly to find the best talent and keep the supply chain open and transparent, so no vendor gets an unfair advantage. Find out more about MSP delivery models.

A master vendor is the primary source of contingent workers, handling most placements directly but able to manage other agencies as subcontractors. The model emphasises simplicity and cost reduction. Find out more about MSP delivery models.

We are flexible and can operate as both. That said, we primarily work as a master vendor, which is where we thrive in critical infrastructure, focusing on direct sourcing and achieving over 90% direct fulfilment on many accounts.

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Talk to us about your workforce

Whether you need specialist recruitment, workforce management, talent development or project delivery support, our team can help you find the right solution for your programme.Whether you need specialist recruitment, workforce management, talent development or project delivery support, our team can help you find the right solution for your programme.

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