If you're an umbrella worker, your umbrella company is your employer for pay and benefits. They handle your payroll, holiday pay, and statutory entitlements - Rullion's role is to manage your assignment and timesheet administration.
For questions about your pay, deductions, or statutory entitlements, contact your umbrella company directly. If you've lost their contact details, your Rullion consultant can help.
Timesheet deadlines - If you are unsure, check with your consultant as deadlines can vary depending on the client you are working for.
Timesheet deadline is Tuesday 10am. Timesheets must be submitted and approved by your line manager before this time to be included in that week's payroll.
Phoenix users: Monday 5pm (shown in the portal).
For your payslip, contact your umbrella company directly - as your employer, they issue your pay documentation.
Most umbrella companies pay on the Friday, but check with your umbrella regarding their specific payment schedule. Payment dates may shift around bank holidays. You'll be notified of any changes in advance.
Which portal you use depends on your client - your Rullion consultant will send your portal link and login details during onboarding. Daily rate workers: enter a decimal between 0 and 1 for each day. Hourly rate workers: enter hours worked per day. A standard day is 8 hours. If you are unsure and can't find your access details in an email from when you started your assignment, send the details of your query to us using this quick and easy form, messages are monitored regularly.
Check the reason given in the portal, correct and resubmit. If you're unsure why it was rejected, speak to your line manager or send the details of your query to us, using this quick and easy form, messages are monitored regularly.
Submit your expenses through your timesheet portal. If your umbrella company also needs supporting documentation such as receipts, submit those directly to them. Expenses must be submitted in line with the client process — your onboarding handbook confirms the method for your specific client. Expenses must net down before submitting. Mileage: use the current HMRC approved mileage rate (published on GOV.UK), unless specified otherwise by the client.
As an umbrella worker, your holiday pay is built into your gross rate rather than accrued and paid out separately. This is the standard arrangement under umbrella employment. If you're unsure how this affects your take-home pay, contact your umbrella company - they can explain exactly how your rate is calculated.
When you take holiday, let both your Rullion consultant and your line manager know as soon as possible. This ensures your assignment is managed correctly during your absence. Contact your umbrella company for the process of claiming your holiday pay.
Contact your umbrella company as soon as possible - they manage sick pay arrangements including Statutory Sick Pay (SSP). Let your Rullion consultant and line manager know so your assignment can be handled correctly. If you are unable to reach them, send us a message, emails are monitored regularly.
Maternity pay, paternity pay, and other statutory entitlements are handled by your umbrella company. Contact them directly to start a claim. Let your Rullion consultant know as soon as possible so your assignment can be managed correctly.
Your umbrella company manages your jury service arrangements. The court provides a loss of earnings form - current guidance is available on GOV.UK. Let your Rullion consultant know as soon as possible so your assignment can be handled correctly during your absence.
Rullion works with FCSA-accredited umbrella companies only. To protect you from non-compliant schemes, we recommend using a provider from our approved supplier list. The companies below have been reviewed and vetted by Rullion. If you need help choosing, speak to your Rullion consultant.
Suite B, Bank House, The Paddock, Wilmslow, SK9 3HQ
(01625) 539997
First Floor, VISTA, St. David's Park Chester, CH5 3DT
(01244) 564564
Mansion House, Manchester Road, Altrincham, WA14 4RQ
(0808) 164 4460 or (0161) 923 0201
For timesheet and expenses queries, contact the Rullion payroll team. For questions about your pay, deductions, or statutory entitlements, contact your umbrella company directly.
