Rullion Shortlisted for TIARA 2025 for MSP Client Service
Rullion has been shortlisted for the Client Service Award at the TIARA Talent Solutions Awards 2025, recognising the consistent quality of our MSP client service delivery across our portfolio of critical infrastructure clients. With a 90% client retention rate, multiple contract renewals, and an industry-leading Net Promoter Score (NPS) of 93, we’re proud to build lasting partnerships that dependably deliver value and results.
The shortlisting also highlights our values-led, results-driven MSP with E.ON, one of the UK’s leading energy suppliers. Over more than a decade of collaboration, we’ve gone beyond service delivery to become a trusted strategic partner, helping E.ON respond to shifting workforce demands, skills shortages, and regulatory change with innovative, people-first solutions.
Rullion has been shortlisted for the Client Service Award at the TIARA Talent Solutions Awards 2025, recognising the consistent quality of our MSP client service delivery across our portfolio of critical infrastructure clients. With a 90% client retention rate, multiple contract renewals, and an industry-leading Net Promoter Score (NPS) of 93, we’re proud to build lasting partnerships that dependably deliver value and results.
The shortlisting also highlights our values-led, results-driven MSP with E.ON, one of the UK’s leading energy suppliers. Over more than a decade of collaboration, we’ve gone beyond service delivery to become a trusted strategic partner, helping E.ON respond to shifting workforce demands, skills shortages, and regulatory change with innovative, people-first solutions.
Helping E.ON Scale Under Pressure
At the start of 2024, E.ON was under pressure to hire quickly. Major infrastructure projects were ramping up, and the available talent pool was shrinking, especially for their hard-to-fill technical roles. We’d already built a strong foundation through our MSP, but this new challenge needed a step change. So, we moved fast to deliver a more agile MSP client service model without compromising on quality or compliance required for the energy sector.
We delivered a client-first, values-led approach through a fully embedded team structure. Tracy Hands (Client Services Director), Sinéad Scott (Client Services Manager), and the rest of our incredible E.ON account team were on hand to provide a seamless, proactive experience for E.ON’s hiring managers.
Across this new phase, we:
- Embedded new AI-driven sourcing tools
- Introduced a Train to Deploy pipeline to tackle emerging skills gaps
- Maintained 100% onboarding accuracy
- Reduced time-to-hire by 15%
- Improved interview-to-offer success by 25%
- Achieved an NPS of +60 from hiring managers
“Rullion have been a trusted MSP partner to E.ON for over a decade. Their team consistently delivers exceptional service, going above and beyond to adapt to our evolving needs. Their commitment to diversity, innovation and doing the right thing sets them apart from other providers.”
– E.ON Talent Acquisition Lead
Empowering Our People to Empower Our Clients
Behind every successful client experience is a team that knows the business inside out. At Rullion, we make sure our people are supported, upskilled, and empowered to make a real impact (not just fill roles).
We invest in our people through:
- Modular training in DE&I, compliance, supply chain, and analytics
- Career progression pathways
- An inclusive, knowledge-sharing culture
Many of our consultants have been with us for over six years, bringing consistency, deep insight, and trusted MSP client service to organisations like E.ON. It’s a reflection of one of our guiding principles: Happy People, Happy Customers. With an employee engagement score of 91% and internal retention in the high 80s, we know that when our team feels supported and confident, our clients feel it too.
“Working on the Rullion-E.ON MSP account is incredibly rewarding. We’re empowered to make decisions, improve processes, and build real relationships with the client.”
– Senior MSP Consultant, Rullion
A Client Experience Designed for Impact
Over the course of our partnership with E.ON, we’ve delivered consistently; more importantly, we’ve adapted. Together, we’ve improved fulfilment, sped up hiring, and brought new, diverse talent into the business through a more inclusive supply chain.
Our partnership has led to:
- 100% fulfilment across core roles
- 40% reduction in average time-to-hire
- 97% client satisfaction score
- 12% increase in contractor retention year-on-year
Client Service With Purpose
At Rullion, we believe workforce partnerships are a vehicle for positive change. Through our E.ON MSP client service, we’ve supported career pathways for under-represented groups and engaged over 10 specialist diverse suppliers to align hiring strategies to sustainability and social value goals.
Our team regularly runs employability sessions to support job seekers and helps to shape equitable hiring practices during the cost-of-living crisis. It's this people-first mindset that shapes how we work.
Workforce Solutions Provider for Critical Infrastructure Organisations
As a business, our aim is to do more than just help organisations hire. We want to help organisations grow equitably and sustainably. This TIARA shortlisting reflects the kind of client relationships we aim to build: long-term, collaborative, and rooted in shared purpose. We’re here to solve those complex hiring problems, drive innovation, and help our clients succeed today and into the future.
