Retail

Retail

Retail is the largest employer in the UK’s private sector, with nearly 5 million people working across retail and wholesale. The industry is undergoing a profound transformation, with changing consumer habits, the rise of digital shopping, and an evolving workforce landscape. Today’s retailers face new challenges and opportunities as they navigate this fast-paced environment. Meeting these demands requires a flexible, skilled workforce and a strategic approach to talent management that allows retailers to adapt and thrive. Our workforce solutions help you build teams skilled in customer service, digital transformation, and resilient supply chains, positioning you to excel in today’s competitive market.

Challenges we can help you with

1Adapting to Digital and E-commerce Expansion
As shoppers move online, there’s an increased demand for digital and e-commerce skills. Retailers need talent who can enhance the online shopping experience, drive digital engagement, and manage data effectively.
2Balancing Cost Efficiency with Customer Satisfaction
Retailers are under pressure to reduce costs while maintaining high levels of customer satisfaction. Finding talent with expertise in cost-efficient operations, from supply chain management to in-store experience, is essential.
3Responding to Seasonal and Fluctuating Workforce Demands
Retail often sees fluctuating demand, especially around peak seasons. Companies need a flexible workforce that can scale up for busy periods and adjust to quieter times, ensuring they have the right people in place to meet customer needs.
4Building a Resilient Supply Chain Workforce
Supply chains are the backbone of retail, and maintaining resilience is key. Retailers need skilled workers in logistics and supply chain roles to ensure smooth operations and quick responses to disruptions.
5Meeting Health, Safety, and Compliance Standards
With health and safety now a top priority, especially in food and grocery retail, companies need a workforce that understands and adheres to stringent safety and regulatory standards.
6Reducing Time to Hire for Hard-to-Fill Roles
Key roles in digital, logistics, and in-store management are challenging to fill, yet essential for smooth operations. Minimising time to hire for these roles is critical to keeping pace with the retail sector’s fast-moving environment.
7Upskilling for the New Age of Retail
As retail increasingly relies on digital tools, from POS systems to data analytics, upskilling the workforce in tech skills is essential for future-ready operations.
8Building a Diverse and Inclusive Workforce
Diversity and inclusion are crucial for connecting with your customers and driving innovation. We help you source talent from underrepresented groups and support diversity initiatives that align with your brand values, strengthening customer relationships and building trust.
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Why Choose us?

Here’s why we’re the trusted partner for workforce solutions in the retail sector:

Extensive Experience in Retail Workforce Solutions
Extensive Experience in Retail Workforce Solutions
With years of experience in retail talent management, we understand the unique demands of the industry and have a proven track record in supporting retailers to build agile, skilled teams who are skilled in lean operations and process optimization to meet budget constraints while enhancing customer experience.
More Than Recruitment – We Get Work Done
More Than Recruitment – We Get Work Done
We offer a full suite of workforce solutions beyond recruitment, including talent sourcing, training, and project-based support to ensure your operations run smoothly and efficiently.
Proven Track Record in Retail
Proven Track Record in Retail
Our clients trust us to deliver essential roles, reduce time to hire, and improve retention. Our award-winning work has been recognised by industry leaders, including APSCo, TIARA, NORAs, and Recruiter.
High Client Satisfaction
High Client Satisfaction
With an NPS score of 63 - well above the industry average - our clients consistently value our commitment to delivering tailored, high-quality workforce solutions.
Customised Solutions to Fit Your Business Needs
Customised Solutions to Fit Your Business Needs
We work as an extension of your team, developing bespoke workforce solutions that align with your goals, whether you need seasonal staffing, digital expertise, or in-store support.
Committed to Sustainability and Diversity
Committed to Sustainability and Diversity
We integrate sustainability, diversity, and ethical hiring practices into everything we do. Our workforce solutions support your ESG targets and contribute to a greener, more inclusive future in retail.

Who we work with

Testimonials

What our customers say about us

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What's on your mind?

Insights and tips on some of your most burning questions

NEWS
Nova Workforce Solutions launches to simplify how external workforces are managed across nuclear, utilities and transport

Nova Workforce Solutions launches to simplify how external workforces are managed across nuclear, utilities and transport

Rullion and Allegis Global Solutions announce the launch of Nova Workforce Solutions, the result of an alliance between both organisations that introduces a new unified model designed to simplify how critical infrastructure organisations buy, manage and deliver external workforces and outsourced services. Created to address a long-standing gap in the market, Nova Workforce Solutions gives medium-to-large nuclear, utilities and transport organisations a single, consistent way to manage contractors, temporary labour, specialist suppliers and outsourced services. The model is particularly suited to critical infrastructure organisations where complex supply chains, large workforces, specialist skills demand and delivery risk require a more joined-up approach. Many organisations have historically had to choose between providers with strong workforce delivery expertise or those with established outsourced services capability. Nova Workforce Solutions has been designed to remove that compromise through one model, one route and one accountable approach. Its single front-door model routes each requirement to the right solution, helping reduce fragmentation and improve visibility, governance and decision-making across workforce and services spend. The launch comes at a time of significant long-term investment in energy, transport and national infrastructure, with governments and private enterprise committing substantial capital to modernisation, resilience and net zero programmes over the coming decade. With spend, value and efficiency high on the agenda for procurement and business leaders, Nova Workforce Solutions is designed to help organisations unlock up to 20% cost optimisation opportunities across the external workforce. Nova Workforce Solutions is already supporting delivery within a multinational energy business, demonstrating the model in a complex and controlled environment. Commenting on the launch, James Saoulli, CEO of Rullion and Founder of Nova Workforce Solutions, said: “The requirements from an MSP have evolved for critical infrastructure organisations. They realise value through managing the entire extended workforce, including highly specialised contingent workers and services providers under Statement of Work arrangements.   Organisations operating in these environments have historically had to compromise by choosing either deep sector experts, or organisations with the scale, breadth, governance, and data capabilities to deliver a world‑class MSP and services procurement. The reason Nova Workforce Solutions is such a bright idea is because it eliminates the need for compromise and offers organisations within critical infrastructure the best of both worlds.” Simon Bradberry, Vice President for International Markets (EMEA and APAC) at Allegis Global Solutions, added: “The requirements from an MSP have evolved for Critical Infrastructure organisations. They realise value through managing the entire extended workforce, including highly specialised contingent workers and services providers under Statement of Work arrangements. Organisations operating in these environments have historically had to compromise by choosing either deep sector experts, or organisations with the scale, breadth, governance, and data capabilities to deliver a world‑class MSP and services procurement. The reason Nova is such a bright idea is because it eliminates the need for compromise and offers organisations within Critical Infrastructure the best of both worlds.” Nova Workforce Solutions will be showcased at the CWS Summit Europe in London in May 2026, where the alliance will meet buyers and industry leaders responsible for workforce, procurement and business transformation. For more information, visit novaworkforcesolutions.com.

By Rullion on 29 April 2026

NEWS
Rullion Expands Rolling Stock Recruitment Partnership with Hitachi Rail

Rullion Expands Rolling Stock Recruitment Partnership with Hitachi Rail

Rullion, one of the UK's leading rail recruitment agencies, has been appointed the managed service programme (MSP) across Hitachi Rail's Services & Maintenance contracts, extending a partnership built on proven delivery in some of the country's most demanding rolling stock environments. The appointment brings Rullion's rail recruitment solutions across Hitachi Rail's intercity and commuter portfolios, covering the IEP fleets on GWR and LNER, EMR's Aurora services, ScotRail's Class 385s, and Southeastern and TPE operations. Recruitment spans the full range of skilled disciplines required to keep those fleets operational: Commissioning Technicians Maintenance Technicians Modification Technicians Paint Sprayers Team Leaders Warranty Technicians Welders The expanded remit builds on a relationship that already runs deep. Rullion's rail team has worked directly alongside Hitachi Rail at depot level, including at Etches Park and sites across London and Scotland, developing an insight into day-to-day delivery that underpins how rolling stock recruitment is approached and delivered. James Couchman, Rail Director at Rullion, said: "Expanding our partnership with Hitachi Rail is a significant step for our rail workforce solution and reflects the trust built through our existing relationship. Being chosen to support this broader programme shows the value of combining sector expertise with a genuine understanding of how Hitachi Rail depots operate across complex delivery environments." Rullion is the UK number one rolling stock recruiter, with more than 1,100 placements made over the last two years. Find out more about our rail recruitment solutions for rolling stock. Rullion and Hitachi Rail share a longer-term ambition to future-proof workforces with sustainable talent pipelines. The partnership also includes workforce development, such as working together on upskilling initiatives and looking into how AI-assisted training can help improve workforce readiness across Hitachi Rail's depot network. With HS2 rolling stock and next-generation battery and tri-mode decarbonisation fleets on the horizon, building depot teams with the technical depth to meet those demands is a priority that both organisations are actively working towards.

By Rullion on 28 April 2026

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