Managed Service Programme (MSP)

Managed Service Programme (MSP)

A Managed Service Programme (MSP) streamlines your contingent workforce management by consolidating all temporary staffing needs through a single provider. This ensures seamless recruitment, compliance, and management of contingent workers, making it easier to scale up or down as your business evolves. 

Who is it for?

You need an MSP if

You engage over 100 contingent workers or spend more than £5m on temporary staff

Handling this scale of workforce through multiple agencies is time-consuming and inefficient. An MSP simplifies the process, maximises efficiency and reduces cost.

You engage over 100 contingent workers or spend more than £5m on temporary staff
You lack visibility and control over workforce spend

Difficulty tracking workforce costs can lead to budget overruns. An MSP provides transparency and cost management, so you stay in control.

You lack visibility and control over workforce spend
Recruitment compliance and risk management are a challenge

Managing the complexity of contingent workforce legislation can increase risk. MSPs ensure compliance and reduce legal exposure.

Recruitment compliance and risk management are a challenge
Your workforce planning is reactive rather than strategic

Without forward-thinking workforce strategies, you’re playing catch-up. MSPs enable strategic, data-driven planning to ensure better outcomes.

Your workforce planning is reactive rather than strategic
You're struggling to access specialised talent

If niche talent is hard to find, an MSP opens the door to curated talent pools and access to a wider managed supply chain tailored to your business needs.

You're struggling to access specialised talent

What you will get

Why choose us?

Experts in Critical Infrastructure, with tips and tricks on how to maximise transferrable skills and open up the talent pool.

Proven experience
Proven experience

We're trusted to manage complex contingent workforces for some of the world's largest critical infrastructure organisations, ensuring compliance, efficency and workforce agility in highly scrutinised industries. 

Long-standing client relationships
Long-standing client relationships

With a 90% client retention rate and many contracts renewed three or more times, we forge partnership built on success and trust. As the first MSP provider for several clients, we continue to manage their contingent workforce over two decades later because we deliver sustained value. 

Exceptional customer service
Exceptional customer service

Reflected in our industry-leading NPS score of 93 and long-term client partnerships. Our dedicated teams go beyond recruitment, providing proactive support, tailored workforce solutions, and a seamless experience that keeps business moving forward. 

Cost-conscious and flexible

because we have deep sector expertise across critical infrastructure business our direct sourcing capabilities exceed most of our competitors. We will reduce your third-party usage, controlling costs. 

Technology-driven solutions

Using our advanced tech stack will simplify your contigent workforce and give you complete visibility on what you are spending and with who. 

Technology-driven solutions

Get started

Unlock the full potential of your business with our expert and bespoke solutions. We have yet to meet a recruitment need we can't solve.

Testimonials

What our customers say about us

What's on our mind?

Insights and tips on some of your most burning questions

National Insurance Changes in 2025: What Employers Need to Know

National Insurance Changes in 2025: What Employers Need to Know

What’s Changed? Two major updates came into force this April: Employer National Insurance contributions increased from 13.8% to 15%. The earnings threshold for contributions dropped from £9,100 to £5,000 annually. For businesses with large teams or a strong reliance on lower-wage or temporary workers, these changes could lead to a notable increase in overall spend. 5 Ways Employers Can Reduce NI Impact in 2025 While the changes are mandatory, Gareth emphasises that businesses still have control over how they prepare and respond. His recommendations offer a framework for adapting with agility and foresight: 1. Prioritise Workforce Planning Employers need to sharpen their workforce planning. This means; forecasting demand, aligning resources, and ensuring operational readiness. Building flexibility into your workforce model can help manage costs without sacrificing productivity. 2. Leverage AI to Improve Efficiency AI is becoming essential. It is not here to replace people, but to reduce repetitive, manual tasks. Think CV formatting, interview scheduling, or contract generation. Leveraging automation where it makes sense can free up your teams and streamline hiring. 3. Upskill Existing Staff to Reduce Hiring Needs With hiring costs rising, keeping the talent you already have is crucial. Investing in training and development not only improves retention but prepares your workforce to meet evolving business needs. 4. Offer Relevant Benefits to Boost Retention Without Higher Pay A competitive, well-balanced benefits package can attract and retain employees without drastically increasing payroll. Focus on value and relevance, benefits that truly support your employees’ needs. 5. Embrace Flexibility in Your Work Models Flexible, hybrid, and remote working arrangements continue to be a draw for top talent. They can also reduce fixed costs and help businesses scale operations more responsively. Considerations for Temp and Low-Paid Hiring For businesses that depend on temporary or lower-paid workers, the impact of the National Insurance changes will be especially notable. Gareth suggests that some employers may scale back or adjust hiring volumes. Others may turn to workforce solutions providers like Rullion to create a more flexible, cost-effective workforce structure. A Tailored Approach Is Key Each business faces its own set of challenges. Gareth reinforces the value of tailored workforce solutions; designed to align with specific goals, constraints, and growth plans. It’s not just about compliance, it’s about futureproofing how work gets done. Build a Workforce That Works Helping organisations adapt to change is the foundation of effective workforce strategy. Whether the goal is to reduce overhead, improve hiring efficiency, or upskill internal teams, support is available every step of the way. Solutions like Train to Deploy enable businesses to equip their teams with the right skills, fast, while strategic workforce partnerships ensure the flexibility needed to navigate ongoing change. Explore how tailored solutions can unlock long-term value. Let’s talk about how your team can adapt to NI changes with minimal disruption. Book a discovery session to explore tailored workforce solutions. Watch the full interview below

By Rullion on 25 April 2025

RESOURCE
How Veterans Can Help the UK Rail Industry Get Back on Track

How Veterans Can Help the UK Rail Industry Get Back on Track

There’s a disconnect in UK hiring right now. The rail industry faces a real and growing skills gap, with an ageing workforce, skills shortage, and a looming wave of infrastructure projects demanding boots on the ground. Meanwhile, around 15,000 service leavers exit the British Armed Forces each year. They’re highly skilled, disciplined, and technically skilled. Many have backgrounds like engineering, operations, and logistics that map closely to rail industry jobs. And yet, despite them being one of the most job-ready talent pools in the UK, they’re consistently under-represented in the industry. Why veterans make great rail professionals Veterans bring something that can’t be taught quickly or cheaply: Adaptability across disciplines Highly transferrable skills such as experience with complex systems, machinery, or infrastructure projects Problem-solving in high-pressure environments Resilience and work ethic Team leadership and accountability Traditional hiring methods that focus solely on CV keywords, linear job histories, and narrow industry experience often fail to recognise the broader potential that veterans bring. It’s not a pipeline problem; it’s a pathway problem Recognising this disconnect, we worked with a global rail transport solution company to build a bridge focused on bringing veteran talent into rail industry hiring without forcing them to start from scratch. Our recruiters operated as an extension of the company’s internal team, running the end-to-end process of sourcing to placement and aftercare, co-designing an inclusive hiring programme with the following goals: Targeted outreach to engage with ex-Forces communities and transition support organisations to make sure the right people were reached, not just those already on mainstream job platforms. CV and interview coaching to support service leavers in translating military experience into rail-relevant language. Removing unnecessary barriers throughout the process, streamlining requirements to prioritise transferable skills, mindset, aptitude, and adaptability. Providing clear training and onboarding pathways to ensure a smooth transition into the commercial, regulated rail environment. How you can start building your own bridge If you want to address the UK rail skills gap and open pathways for diverse workers, such as veterans, you have to revisit your strategy. Here’s what we’ve learned: Rethink your entry requirements Take a closer look at your job specs. Are you filtering out strong candidates by asking for “X years in rail” or a specific degree that isn’t essential to the role? Refocus on the skills and behaviour that matter. You’ll find this will broaden your talent pool to those who have the qualities and highly transferable skills you’re looking for. Invest in structured training and onboarding Veterans don’t need handholding, but like most new hires, they will need direction. With the right support in place – clear expectations, practical onboarding, and access to upskilling – you’ll help them close any knowledge gaps and boost their confidence, which will help them transition into their new role quicker. Build partnerships that open doors There are many amazing organisations like Bridge of Hope, 55/Redefined, The Back to Work (B2W) Group, Shaw Trust, and The Career Transition Partnership (CTP) that make the world of work more accessible. They specialise in supporting under-represented or overlooked talent, including veterans, and can help you build an inclusive hiring pipeline you may not have otherwise crossed paths with. Ready to look beyond the usual CV? Building skilled, diverse teams in rail doesn’t have to be a challenge. With the right strategy, you can bring in experienced, adaptable professionals, including veterans, who are ready to step in and make an impact. Whether you need to upskill talent through our Train to Deploy solution or want to hand over hiring with our trusted RPO model, our workforce solutions are built to help you get work done.Book a discovery session with our team to explore how we can help you find, train, and place the right people.

By Rullion on 16 April 2025

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