Rullion Shortlisted for Two GEM Awards for Northumbrian Water MSP Partnership
Rullion has been shortlisted for not one but two categories at Northumbrian Water’s GEM Awards 2025, recognising our values-led delivery and collaborative success as their Managed Service Provider (MSP) for contingent labour.
We’ve been named finalists in the following categories:
One Team
Achieving a Great Result
These nominations celebrate the spirit of partnership, integrity, and care that defined one of the most time-sensitive and high-stakes mobilisations we've delivered to date.
Two Organisations. One Team.
When Northumbrian Water appointed Rullion as its new MSP in late 2024, we co-developed an effective solution to transition serveral contractors through a complex mobilisation. This implementation required rapid action and was shaped by a compressed timeline and limited transitional support. From day one, our commitment was clear: work as one team, not just in principle, but in practice. To form a single, aligned team able to cross-functionally collaborate across delivery, procurement, legal, and contractor care, we implemented:
Daily joint stand-ups - to coordinate progress, tackle issues, and maintain shared accountability
Joint governance sessions – to align decisions across NWG and Rullion leadership
Co-developed escalation plans – that balanced compliance with care for individuals
Shared ownership of communication – including contractor and second-tier supplier updates co-authored and approved with NWG
Transparent reporting – on mobilisation progress, contractor readiness, and onboarding milestone
Despite compressed timelines and legal complexity, within weeks, the partnership was already delivering measurable results: strong NPS scores, uninterrupted service, and a co-created roadmap for contractor care. Every contractor was onboarded on time, every stakeholder was kept informed, and no disruption was felt across NWG’s business.
“Rullion took a true partnership approach, supported us throughout, and went above and beyond to ensure a successful launch. As a result, a great outcome was achieved for the business.” – Judith Rutherford, Vendor Manager, NWG
Doing What’s Right, Not Just What’s Required
This was a complex, high-risk mobilisation. With several contractors supporting business-critical operations and minimal handover from the outgoing provider, any delay or misstep could have disrupted delivery, damaged trust, and exposed NWG to reputational risk.
We embedded ourselves fully into NWG’s ways of working, sitting in on stakeholder calls, shaping KPIs together, and aligning every decision to a shared set of values. That meant acting quickly, communicating openly, and stepping up when it mattered most.
When legal complexities in the final stages risked delaying onboarding, we worked hand in hand with NWG to propose a practical, fair solution. It protected continuity, upheld NWG’s values, and ensured every contractor transitioned smoothly. All ahead of the 1 January 2025 go-live.
Results That Speak for Themselves
Together with Northumbrian Water, we’ve achieved:
100% of contractors transitioned ahead of deadline
Zero disruption to critical information services operations
An ‘Excellent’ NPS of 63.6, maintained through Q1 2025
10-day average onboarding time
Accelerated contractor readiness
No legal disputes or reputational risk
A co-created roadmap for contractor wellbeing, engagement, and retention
“There was a huge amount at stake but no drama, no panic. Everyone just got stuck in. We focused on the right things, stayed close to NWG, and made decisions that protected people and kept things moving.”
– Sinéad Scott, Client Services Manager, Rullion
Recognising a Partnership Built to Last
We showed up as a strategic partner that added value at every step, and acted in ways that protected NWG’s people, reputation, and future delivery.
We’re honoured to be recognised by Northumbrian Water through the GEM Awards, and we’re proud of everyone across both organisations who contributed to this success.