GEM Award Shortlist for Two Categories | Rullion Northumbrian Water MSP Partnership

NEWSBy Rullion on 24 July 2025
Rullion is thrilled to announced we've made it to Northumbrian Water’s GEM Awards shortlist for not one but two categories, recognising our values-led delivery and collaborative success as their Managed Service Programme (MSP) provider for contingent labour. 

We’ve been named finalists in the following categories: 

  • One Team 

  • Achieving a Great Result 

These nominations celebrate the spirit of partnership, integrity, and care that defined one of the most time-sensitive and high-stakes mobilisations we've delivered to date.

Two Organisations. One Team. 

When Northumbrian Water (NWG) appointed Rullion as its new MSP provider in late 2024, we co-developed an effective solution to transition serveral contractors through a complex mobilisation. This implementation required rapid action and was shaped by a compressed timeline and limited transitional support. From day one, our commitment was clear: work as one team, not just in principle, but in practice. To form a single, aligned team able to cross-functionally collaborate across delivery, procurement, legal, and contractor care, we implemented: 

  • Daily joint stand-ups - to coordinate progress, tackle issues, and maintain shared accountability 

  • Joint governance sessions – to align decisions across NWG and Rullion leadership 

  • Co-developed escalation plans – that balanced compliance with care for individuals 

  • Shared ownership of communication – including contractor and second-tier supplier updates co-authored and approved with NWG 

  • Transparent reporting – on mobilisation progress, contractor readiness, and onboarding milestone

Despite compressed timelines and legal complexity, within weeks, the partnership was already delivering measurable results: strong NPS scores, uninterrupted service, and a co-created roadmap for contractor care. Every contractor was onboarded on time, every stakeholder was kept informed, and no disruption was felt across NWG’s business. 

“Rullion took a true partnership approach, supported us throughout, and went above and beyond to ensure a successful launch. As a result, a great outcome was achieved for the business.” 
– Judith Rutherford, Vendor Manager, NWG 

Doing What’s Right, Not Just What’s Required 

This was a complex, high-risk mobilisation. With several contractors supporting business-critical operations and minimal handover from the outgoing provider, any delay or misstep could have disrupted delivery, damaged trust, and exposed NWG to reputational risk. 

We embedded ourselves fully into NWG’s ways of working, sitting in on stakeholder calls, shaping KPIs together, and aligning every decision to a shared set of values. That meant acting quickly, communicating openly, and stepping up when it mattered most.

When legal complexities in the final stages risked delaying onboarding, we worked hand in hand with NWG to propose a practical, fair solution. It protected continuity, upheld NWG’s values, and ensured every contractor transitioned smoothly. All ahead of the 1 January 2025 go-live. 

Results That Speak for Themselves 

Together with Northumbrian Water, we’ve achieved: 

  • 100% of contractors transitioned ahead of deadline 

  • Zero disruption to critical information services operations 

  • An ‘Excellent’ NPS of 63.6, maintained through Q1 2025 

  • 10-day average onboarding time 

  • Accelerated contractor readiness 

  • No legal disputes or reputational risk 

  • A co-created roadmap for contractor wellbeing, engagement, and retention 

“There was a huge amount at stake but no drama, no panic. Everyone just got stuck in. We focused on the right things, stayed close to NWG, and made decisions that protected people and kept things moving.” 

– Sinéad Scott, Client Services Manager, Rullion 

Recognising a Partnership Built to Last 

We showed up as a strategic partner that added value at every step, and acted in ways that protected NWG’s people, reputation, and future delivery. 

We’re honoured to be recognised by Northumbrian Water through the GEM Awards shortlist, and we’re proud of everyone across both organisations who contributed to this success. 

Share
Looking for a strategic workforce partner?

We’re proud to help critical infrastructure organisations like NWG through strategic MSP and contingent workforce solutions. If you’re looking for a workforce solutions provider that solves problems today and builds stronger, more inclusive talent strategies for tomorrow, explore our MSP solution or book a discovery call today. Let’s help you get work done.

More like this

BLOG
How is MHHS impacting the energy workforce?

How is MHHS impacting the energy workforce?

For several years, industry planning has included the Market-wide Half-Hourly Settlement (MHHS) as part of the larger UK energy market reform. The deadline for May 2027 remains in place, and with central systems achieving readiness in 2025, meters are now being integrated into the new settlement model. To continue operating under the current settlement arrangements, organisations are currently figuring out how to integrate their current platforms into the MHHS infrastructure. Jump to: MHHS reaches far beyond settlement Where programmes are feeling the strain How hiring conversations are evolving Broadening where capability comes from Preparing for MHHS workforce demand MHHS reaches far beyond settlement The majority of the definitions surrounding MHHS emphasise the transition from estimated usage to precise, half-hourly readings. That description merely reflects the result. The underlying shift is how this change in settlement is supported. Electricity consumption is measured every 30 minutes based on actual data, not on profiles or estimates. Systems designed for periodic updates now need to handle continuous streams of information, with far less tolerance for delay or discrepancies. Data flows between organisations and needs to stay consistent at every stage to prevent errors in settlement. This is where energy system integration becomes essential. As information no longer sits within a single platform or team, effective coordination is required across independently managed systems, each presenting unique constraints around data formats, settlement timings, and the validation processes prior to submission. The act of consumption itself evolves into a more dynamic experience. Metrics like average household electricity consumption or average UK home electricity consumption are no longer fixed reference points. Data collected every half hour reveals how usage varies throughout the day, directly influencing forecasting models and operative decisions. Where programmes are feeling the strain MHHS programme teams are scaling while still working through the intricacies that only emerge as systems begin interacting. Dependencies between internal platforms and central MHHS infrastructure are becoming clearer during testing, where data needs to be exchanged, validated, and accepted within defined time windows. Data handling stands out as a significant pressure point. Half-hourly settlement depends on precise, high-frequency data streams, which existing systems are not always designed to support. In many cases, such pressure leads to projects for reworking parts of the architecture instead of simply building upon existing infrastructure. Especially relevant where data infrastructure and quality have been identified as potential risks within the transition to MHHS. The settlement and billing processes still need to function smoothly, even as new strategics are introduced and tested alongside them. This means operational teams are working within both models at once, adding to the existing workload for processes that already depend on a small pool of specialists. How hiring conversations are evolving With the rise in delivery activity, demand for specific skillsets is becoming easier to pinpoint. There has been a noticeable uptick in hiring for programme leadership, data engineering, and settlement expertise. Roles focused on data governance and system integrations are also gaining traction as organisations move further into managing migrations and various phases. How those roles are defined is starting to influence how quickly they can be filled. Some roles heavily rely on hiring criteria based on prior experience in the energy market, which can unexpectedly limit the candidate pool. As a result, roles frequently stay open for extended periods or fill at a slower pace than programme timelines permit. This places additional pressure on existing teams and slows progress in areas where specialist expertise is already stretched Many of the required capabilities are not exclusive to the energy sector, although they are frequently presented that way during hiring processes. Some organisations are already adjusting how they approach these challenges. Rather than focusing only on direct sector experience, they are bringing in people who have delivered comparable programmes in other environments. Broadening where expertise comes from Financial services platforms handle high volumes of transactional data, making accuracy, reconciliation, and auditability essential. Telecoms programmes oversee infrastructure transformation throughout distributed networks, often coordinating system upgrades while minimising interruptions to live services. In large technology environments, integration teams routinely connect platforms with different data structures, handling mismatches in format, latency and validation rules. These examples align closely to the types of challenges encountered in MHHS delivery: Data engineers who have honed their skills with high-volume transactional systems can apply that expertise to half-hourly data flows. Data governance specialists bring experience in managing data quality and resolving validation exceptions where information does not meet required standards. Programme managers who are used to coordinating complex infrastructure or digital programmes are well-versed in managing dependencies across multiple teams and timelines. Integration specialists often move between sectors, applying their expertise to connect systems that were not originally intended to work together. Transitioning into the energy sector still requires onboarding and familiarity with the operating environment. However, they allow organisations to access capabilities that would otherwise fall outside conventional hiring standards without causing additional delivery delays. There is also increasing interest in structured development routes. Training programmes are being used to build skills in areas experiencing increased demand during phases like testing and migration and the transition into live systems. Preparing for MHHS workforce demand Workforce planning needs to adapt and evolve with the MHHS programme rather than sit alongside it. Each phase presents its own unique set of requirements. Mapping these changes in advance helps reduce reliance on reactive hiring, especially in areas where onboarding takes time. This also allows for different ways of structuring delivery. Some roles are better suited to permanent teams. Others can be delivered through specialist contractors or outcome-based models depending on the nature of the work. Align workforce planning to delivery phases MHHS delivery doesn’t place consistent pressure on the same roles throughout. Workforce demand shifts as programmes move forward, and planning needs to reflect that progression rather than treating hiring as a single, static requirement. In the early stages, work tends to centre around architecture and settlement design. Solution architects define how systems will connect and business analysts translate regulatory requirements into process and system changes. Settlement specialists are also closely involved here, reworking existing processes and identifying where adjustments are needed. As programmes move to system integration testing (SIT), demand shifts. The emphasis moves from design to validation, with data engineers and integration specialists becoming more central as data moves between systems and needs to hold up under settlement conditions. Bringing these systems together safely requires the expertise of both the test managers and environment leads to ensure seamless coordination. The later stages bring different pressures. The rise in migration activity drives a greater need for professionals skilled in data alignment and reconciliation to make sure records match across systems. Operational teams tasked with billing and settlement processes are gearing up to implement innovative strategies while maintaining existing processes. Some roles require continuity where knowledge of settlement processes needs to be retained. Others are more concentrated within specific phases. By structuring workforce delivery around these stages, organisations can bring in support where needed, without the need to expand teams across the entire programme. Delays tend to surface once systems interact at scale Successful integration hinges on coordination across teams working within defined settlement timelines. Delays in one area can quickly affect others. Migration then adds further pressure. Transferring meters and associated data into the new model demands both continuity and accuracy. When additional support is not in place early enough, existing teams absorb the extra workload, which can hinder progress and raise the chances of errors in settlement outputs. MHHS delivery depends on how teams are built MHHS sits within a wider energy market reform, with multiple organisations in the sector progressing through delivery at the same time and often drawing on the same types of experience. The overlap is already influencing the speed of team construction and the onset of progress slowdowns. Identifying these overlaps earlier allows organisations to bring in the right experience before timelines are affected. Once programs reach the integration or migration stages, there is less flexibility to resolve gaps without slowing delivery. This is why workforce delivery is starting to shift. Delivery is less about the technology itself and more about the teams having the right capacity and expertise in place to carry programmes through. Broadening the methods of talent assessment and exploring new avenues for sourcing talent, including bringing in transferable skills from adjacent sectors, can enhance MHHS delivery. The organisations that move with more certainty here tend to be the ones that have built teams to be able to handle the complexity and scale of the change required.

By Rullion on 15 April 2026

NEWS
Rullion joins Energy & Utility Skills to support workforce planning

Rullion joins Energy & Utility Skills to support workforce planning

The UK’s energy and utilities sectors are preparing for a level of infrastructure investment that will require more than 300,000 new workers over the next five years. That challenge is not just about attracting more people into the sector. It is also about how organisations understand the workforce they need, how they access it, and how workforce planning connects to delivery in practice. As investment accelerates, workforce pressure is building across multiple fronts at once. Skills shortages remain well documented, but the challenge extends beyond supply. It also includes visibility, coordination, and the ability to plan across increasingly complex delivery models. Across infrastructure programmes, delivery relies on a mix of permanent teams, contingent labour, specialist contractors, consultancies and supply chain partners, often operating across different stages of the same programme. Workforce planning needs to reflect that reality, rather than focusing solely on traditional headcount. Rullion has joined Energy & Utility Skills  as part of this wider industry focus, contributing a distinct perspective as the only workforce solutions provider in the membership, with insight into how workforce strategies can better reflect the realities of delivery. Why Rullion has joined Energy & Utility Skills Energy & Utility Skills plays a central role in supporting workforce development across the energy, water and waste sectors. Through industry collaboration, workforce research and skills strategy, it brings together employers, partners and policymakers to address long-term capability challenges across critical infrastructure. Rullion has joined as part of that wider effort, contributing practical insight from across the extended workforce. While much of the industry focus is on attracting new entrants and developing skills pipelines, a significant proportion of delivery continues to rely on contingent labour, specialist contractors and external delivery partners. Bringing greater visibility to that part of the workforce, and how it interacts with permanent teams, is an important part of building a more complete view of workforce capability. James Saoulli, CEO at Rullion shared: “We’re proud to join Energy & Utility Skills and to be part of a community focused on addressing one of the sector’s biggest challenges - building a skilled, resilient workforce for the future. As investment accelerates across the energy, water and waste sectors, we believe there is a real opportunity to take a more integrated approach to workforce planning, bringing together both permanent and extended workforce models. We look forward to working with Energy & Utility Skills and its members to support the delivery of the UK’s net zero ambitions.” Workforce planning needs a broader view Much of the workforce challenge sits in the gap between the workforce organisations plan for and the workforce they actually rely on to deliver projects. These programmes are delivered through a combination of permanent teams, contingent workers, specialist contractors and wider delivery partners. Not all of that workforce is equally visible in planning discussions, despite playing a critical role in delivery. This is already becoming more visible across the sector, as organisations respond to growing pressure around hiring, skills access and delivery timelines. While the industry has spent years focused on decarbonisation targets, energy security and affordability are now accelerating investment and infrastructure upgrades. We explored this further in our recent piece on UK utilities hiring challenges employers cannot ignore in 2026. A more complete view of workforce demand allows organisations to plan with greater accuracy, particularly where delivery models are layered, timelines are long, and competition for skills is increasing across the market. Bringing insight from delivery environments Rullion brings more than 45 years’ experience supporting organisations across energy and utilities, working alongside companies including EDF Energy, E.ON and Northumbrian Water. That perspective comes from the delivery environment itself. Across major infrastructure programmes, workforce challenges rarely sit neatly within one hiring channel. They tend to emerge across the interaction between permanent teams, contingent labour and external delivery partners. This is where greater workforce visibility becomes important. Understanding where capability sits, how it is being deployed, and how different workforce models support delivery gives organisations a stronger basis for workforce planning. It also helps widen the conversation around skills. Not just in terms of how many people are needed, but how workforce capability is built, accessed and coordinated over time. A more joined-up approach to workforce capability Energy & Utility Skills plays a central role in helping the sector respond to long-term skills and workforce pressures across energy, water and waste. This includes connecting skills strategy more closely to infrastructure delivery, labour market access and future resilience. Rullion’s contribution will focus on practical insight from delivery environments, particularly around the role of the extended workforce and how organisations can take a more integrated view of capability. As the sector works to meet investment, decarbonisation and resilience goals at the same time, collaboration across employers, partners and industry bodies will remain essential. The workforce challenge is already clear. The next step is building strategies that reflect how delivery happens in practice.

By Rullion on 08 April 2026