GEM Award Shortlist for Two Categories | Rullion Northumbrian Water MSP Partnership

NEWSBy Rullion on 24 July 2025
Rullion is thrilled to announced we've made it to Northumbrian Water’s GEM Awards shortlist for not one but two categories, recognising our values-led delivery and collaborative success as their Managed Service Programme (MSP) provider for contingent labour. 

We’ve been named finalists in the following categories: 

  • One Team 

  • Achieving a Great Result 

These nominations celebrate the spirit of partnership, integrity, and care that defined one of the most time-sensitive and high-stakes mobilisations we've delivered to date.

Two Organisations. One Team. 

When Northumbrian Water (NWG) appointed Rullion as its new MSP provider in late 2024, we co-developed an effective solution to transition serveral contractors through a complex mobilisation. This implementation required rapid action and was shaped by a compressed timeline and limited transitional support. From day one, our commitment was clear: work as one team, not just in principle, but in practice. To form a single, aligned team able to cross-functionally collaborate across delivery, procurement, legal, and contractor care, we implemented: 

  • Daily joint stand-ups - to coordinate progress, tackle issues, and maintain shared accountability 

  • Joint governance sessions – to align decisions across NWG and Rullion leadership 

  • Co-developed escalation plans – that balanced compliance with care for individuals 

  • Shared ownership of communication – including contractor and second-tier supplier updates co-authored and approved with NWG 

  • Transparent reporting – on mobilisation progress, contractor readiness, and onboarding milestone

Despite compressed timelines and legal complexity, within weeks, the partnership was already delivering measurable results: strong NPS scores, uninterrupted service, and a co-created roadmap for contractor care. Every contractor was onboarded on time, every stakeholder was kept informed, and no disruption was felt across NWG’s business. 

“Rullion took a true partnership approach, supported us throughout, and went above and beyond to ensure a successful launch. As a result, a great outcome was achieved for the business.” 
– Judith Rutherford, Vendor Manager, NWG 

Doing What’s Right, Not Just What’s Required 

This was a complex, high-risk mobilisation. With several contractors supporting business-critical operations and minimal handover from the outgoing provider, any delay or misstep could have disrupted delivery, damaged trust, and exposed NWG to reputational risk. 

We embedded ourselves fully into NWG’s ways of working, sitting in on stakeholder calls, shaping KPIs together, and aligning every decision to a shared set of values. That meant acting quickly, communicating openly, and stepping up when it mattered most.

When legal complexities in the final stages risked delaying onboarding, we worked hand in hand with NWG to propose a practical, fair solution. It protected continuity, upheld NWG’s values, and ensured every contractor transitioned smoothly. All ahead of the 1 January 2025 go-live. 

Results That Speak for Themselves 

Together with Northumbrian Water, we’ve achieved: 

  • 100% of contractors transitioned ahead of deadline 

  • Zero disruption to critical information services operations 

  • An ‘Excellent’ NPS of 63.6, maintained through Q1 2025 

  • 10-day average onboarding time 

  • Accelerated contractor readiness 

  • No legal disputes or reputational risk 

  • A co-created roadmap for contractor wellbeing, engagement, and retention 

“There was a huge amount at stake but no drama, no panic. Everyone just got stuck in. We focused on the right things, stayed close to NWG, and made decisions that protected people and kept things moving.” 

– Sinéad Scott, Client Services Manager, Rullion 

Recognising a Partnership Built to Last 

We showed up as a strategic partner that added value at every step, and acted in ways that protected NWG’s people, reputation, and future delivery. 

We’re honoured to be recognised by Northumbrian Water through the GEM Awards shortlist, and we’re proud of everyone across both organisations who contributed to this success. 

Share
Looking for a strategic workforce partner?

We’re proud to help critical infrastructure organisations like NWG through strategic MSP and contingent workforce solutions. If you’re looking for a workforce solutions provider that solves problems today and builds stronger, more inclusive talent strategies for tomorrow, explore our MSP solution or book a discovery call today. Let’s help you get work done.

More like this

RESOURCE
Background Screening Buyer’s Guide: How to Choose the Right BPSS Partner

Background Screening Buyer’s Guide: How to Choose the Right BPSS Partner

Background screening decisions are often made quickly and under pressure. In critical infrastructure environments, those decisions now carry delivery risk not just compliance responsibility. This buyer’s guide helps organisations understand how background screening services are actually delivered in practice, and how to choose a BPSS partner that supports mobilisation, not delays it. Understanding the Real Differences Between BPSS Providers BPSS clearance may look standardised on paper, but outcomes vary widely depending on the provider’s delivery model. Delays, incomplete files and unexpected internal workload often sit behind low-rate cards, disrupting start dates and placing additional strain on HR and delivery teams. This buyer’s guide is designed for business leaders, HR managers and department heads operating across regulated and safety-critical environments. It provides a practical framework for evaluating pre-employment screening providers beyond headline pricing, with a specific focus on BPSS clearance and associated checks such as the Right to Work check. Inside the guide, you’ll find: Why BPSS prices vary and why rate cards rarely tell the full story. The difference between transactional screening and complex BPSS clearance. Where hidden delays and internal workload typically arise. How different delivery models affect candidate experience and mobilisation. Five diagnostic questions to help assess how a screening provider really works. Written simply and designed for practical decision-making, this buyer’s guide supports stronger internal conversations, more confident supplier evaluation and better outcomes from background screening services.

By Rullion on 20 January 2026

How do you know when it’s time to change jobs?

How do you know when it’s time to change jobs?

For many people out there, there’s something about January that makes work feel harder than it should. The energy dips, the weather doesn’t help, and suddenly the Sunday scaries feel louder than usual. With Blue Monday landing in the middle of the month, it’s easy to blame the calendar. But if that dread has been building for a while, it might not be the day at all. It might be the realisation that you’ve fallen out of love with your job. Is Blue Monday real? Blue Monday is often described as the most depressing day of the year, usually falling in mid-to-late January. It isn’t officially backed by science, but it’s become a cultural shorthand for something many people genuinely experience: low motivation and mood, and a sense that work is harder to face than usual. And that’s the important part. Regardless if the label is real or not, the feelings can be. If you’ve been feeling like that lately, it’s worth asking a slightly different question: is it Blue Monday, or have you fallen out of love with your job? Dealing with Sunday scaries (and why they’re worth paying attention to) Not every Monday needs to feel exciting. But when the thought of the week ahead leaves you with the Sunday scaries and consistently brings tension or unease, it’s worth paying attention to what that feeling is trying to tell you. It can look like: Your mood dipping halfway through Sunday A tight chest feeling when you think about your inbox Being snappy, restless, or distracted at home Struggling to sleep because your brain won’t switch off Feeling like you’re already behind before the week has started The Sunday scaries aren’t always a sign you need to quit your job, and experiencing any of these doesn’t mean something is “wrong” with you. It means something in your working life may need attention. Recognising that is often the first step towards positive change. How to know when you need a new job If January has made you feel a little more flat than usual, it can be difficult to tell what’s temporary and what’s deeper. But there are some clear signs that go beyond a rough start to the year. Signs that it might be time to take your feelings seriously. Wanting change doesn’t mean you’re ungrateful or impatient. Often, it means you’ve outgrown something that once fit. 1) You’re tired in a way sleep doesn’t fix If you’re constantly drained, even after rest, it can be a sign your job is taking more energy than it gives back. 2) Your confidence has taken a hit You second-guess yourself more. You feel behind and that you’re “not as good as you used to be.” That’s often less about your ability and more about the environment you’re in. 3) You’re bored, stuck, or quietly disengaged Not every job needs to feel exciting every day, but if you’re no longer learning and growing or being challenged, it can start to feel pointless. 4) You’re always waiting for things to improve You’re holding out for a restructure, a new manager, a calmer workload, a better quarter. But months pass and nothing really changes. 5) You’re doing the work, but you don’t care anymore This one is easy to miss because you can still be performing well. But when you’ve emotionally checked out, it’s hard to stay in a role long-term without it affecting your wellbeing. 6) You feel like you’re shrinking to fit the job Your spark has gone, you’re quieter than you used to be, and you feel less confident and energised. Less “you”. That’s a signal, not a personality change. 7) You dread specific parts of the week (and it’s predictable) If your anxiety spikes before certain meetings, certain people, or certain days, it’s worth asking why. 8) You can’t picture yourself there in a year This is one of the clearest indicators. If thinking about staying fills you with dread or resignation, it’s often a sign that you already know more than you’re giving yourself credit for. If you’re nodding along, you might already have your answer to “how do I know if I need a new job?” Often, it’s when staying feels heavier than leaving. Should you try to fix your current job or is it time to move on? This is where people tend to get stuck. Because leaving isn’t always the answer. But staying and hoping things improve without changing anything rarely works either. A good way to look at it is this: if the job is fixable, the problem is usually specific, and there’s a realistic path to making it better. It might be a temporary rough patch if: A workload issue that can be reset (not just “this is how it is here”) A role that can be reshaped with clearer priorities A manager who listens and actually follows through A company that invests in your development A culture that’s generally healthy, even if you’re in a difficult season In other words, you still have influence. If you can make a few changes and feel noticeably better within a month or two, that’s a sign it may be worth trying to fix first. If it’s time to move on, the issue is usually structural. Better habits, increased resilience, or a longer weekend won't solve the problem. How do you know when it’s time to change jobs? If the issues are consistent and outside your control or affecting your wellbeing, it’s usually a sign it’s time to move on. You’ve raised concerns before and nothing changes The culture drains you, even when you’re performing well You don’t feel valued, trusted, or supported The expectations are unclear or constantly shifting Your growth has stalled and there’s no path forward You’re spending more time managing stress than doing meaningful work You don’t need your job to be perfect, but you do need it to be sustainable. Ask yourself: “Repairable” vs “Repeatable” – is this a one-off situation I can repair, or a repeating pattern I keep having to tolerate? What to do if you’re not ready to quit (but you know something needs to change)? Not everyone reading this is ready to hand in their notice, and that’s okay. Sometimes the first step isn’t leaving. It's getting clearer what your options are and what's going to be best for you in the long run. Here’s a simple way to approach this: 1) Pinpoint what’s actually causing the dread Is it the work itself? Is it the pace and pressure at work? A lack of career progression? Is leadership lacking or you need more support? Does the team dynamic need improvement? Are you feeling undervalued or underpaid? 2) Decide what “better” would look like Are you needing more flexibility? Are you seeking a clearer path? Better management? Or a different kind of role entirely? This matters because it helps to switch your mindset from feeling hopeless to moving towards something. Sometimes clarity comes from learning what else exists. Exploring how different industries work, or how skills transfer across sectors like rail, nuclear, or utilities, can help you understand what “better” might look like for you. 3) Try one change inside your current job That could be: A conversation about expectations A reset on workload and priorities Asking for development or progression planning Changing projects or responsibilities Setting firmer boundaries If you try to fix it and things genuinely improve, great. If you try to fix it and nothing changes, you've also learnt something valuable. You don’t have to stay stuck If Blue Monday has made you stop and think, that’s not a bad thing. Sometimes it’s the moment you realise you’ve been pushing through longer than you should. Whether you decide to improve things where you are or start exploring something new, the important part is knowing you have options, and you don’t have to figure it out on your own. If you’re starting to think about what else might be out there, it can help to understand how hiring works today. Especially if it’s been a while since you last looked. Knowing how CV screening works can remove a lot of unnecessary anxiety before you even take the first step.

By Rullion on 19 January 2026