Retail

Retail

Retail is the largest employer in the UK’s private sector, with nearly 5 million people working across retail and wholesale. The industry is undergoing a profound transformation, with changing consumer habits, the rise of digital shopping, and an evolving workforce landscape. Today’s retailers face new challenges and opportunities as they navigate this fast-paced environment. Meeting these demands requires a flexible, skilled workforce and a strategic approach to talent management that allows retailers to adapt and thrive. Our workforce solutions help you build teams skilled in customer service, digital transformation, and resilient supply chains, positioning you to excel in today’s competitive market.

Challenges we can help you with

1Adapting to Digital and E-commerce Expansion
As shoppers move online, there’s an increased demand for digital and e-commerce skills. Retailers need talent who can enhance the online shopping experience, drive digital engagement, and manage data effectively.
2Balancing Cost Efficiency with Customer Satisfaction
Retailers are under pressure to reduce costs while maintaining high levels of customer satisfaction. Finding talent with expertise in cost-efficient operations, from supply chain management to in-store experience, is essential.
3Responding to Seasonal and Fluctuating Workforce Demands
Retail often sees fluctuating demand, especially around peak seasons. Companies need a flexible workforce that can scale up for busy periods and adjust to quieter times, ensuring they have the right people in place to meet customer needs.
4Building a Resilient Supply Chain Workforce
Supply chains are the backbone of retail, and maintaining resilience is key. Retailers need skilled workers in logistics and supply chain roles to ensure smooth operations and quick responses to disruptions.
5Meeting Health, Safety, and Compliance Standards
With health and safety now a top priority, especially in food and grocery retail, companies need a workforce that understands and adheres to stringent safety and regulatory standards.
6Reducing Time to Hire for Hard-to-Fill Roles
Key roles in digital, logistics, and in-store management are challenging to fill, yet essential for smooth operations. Minimising time to hire for these roles is critical to keeping pace with the retail sector’s fast-moving environment.
7Upskilling for the New Age of Retail
As retail increasingly relies on digital tools, from POS systems to data analytics, upskilling the workforce in tech skills is essential for future-ready operations.
8Building a Diverse and Inclusive Workforce
Diversity and inclusion are crucial for connecting with your customers and driving innovation. We help you source talent from underrepresented groups and support diversity initiatives that align with your brand values, strengthening customer relationships and building trust.
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Why Choose us?

Here’s why we’re the trusted partner for workforce solutions in the retail sector:

Extensive Experience in Retail Workforce Solutions
Extensive Experience in Retail Workforce Solutions
With years of experience in retail talent management, we understand the unique demands of the industry and have a proven track record in supporting retailers to build agile, skilled teams who are skilled in lean operations and process optimization to meet budget constraints while enhancing customer experience.
More Than Recruitment – We Get Work Done
More Than Recruitment – We Get Work Done
We offer a full suite of workforce solutions beyond recruitment, including talent sourcing, training, and project-based support to ensure your operations run smoothly and efficiently.
Proven Track Record in Retail
Proven Track Record in Retail
Our clients trust us to deliver essential roles, reduce time to hire, and improve retention. Our award-winning work has been recognised by industry leaders, including APSCo, TIARA, NORAs, and Recruiter.
High Client Satisfaction
High Client Satisfaction
With an NPS score of 63 - well above the industry average - our clients consistently value our commitment to delivering tailored, high-quality workforce solutions.
Customised Solutions to Fit Your Business Needs
Customised Solutions to Fit Your Business Needs
We work as an extension of your team, developing bespoke workforce solutions that align with your goals, whether you need seasonal staffing, digital expertise, or in-store support.
Committed to Sustainability and Diversity
Committed to Sustainability and Diversity
We integrate sustainability, diversity, and ethical hiring practices into everything we do. Our workforce solutions support your ESG targets and contribute to a greener, more inclusive future in retail.

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What our customers say about us

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What's on our mind?

Insights and tips on some of your most burning questions

National Insurance Changes in 2025: What Employers Need to Know

National Insurance Changes in 2025: What Employers Need to Know

What’s Changed? Two major updates came into force this April: Employer National Insurance contributions increased from 13.8% to 15%. The earnings threshold for contributions dropped from £9,100 to £5,000 annually. For businesses with large teams or a strong reliance on lower-wage or temporary workers, these changes could lead to a notable increase in overall spend. 5 Ways Employers Can Reduce NI Impact in 2025 While the changes are mandatory, Gareth emphasises that businesses still have control over how they prepare and respond. His recommendations offer a framework for adapting with agility and foresight: 1. Prioritise Workforce Planning Employers need to sharpen their workforce planning. This means; forecasting demand, aligning resources, and ensuring operational readiness. Building flexibility into your workforce model can help manage costs without sacrificing productivity. 2. Leverage AI to Improve Efficiency AI is becoming essential. It is not here to replace people, but to reduce repetitive, manual tasks. Think CV formatting, interview scheduling, or contract generation. Leveraging automation where it makes sense can free up your teams and streamline hiring. 3. Upskill Existing Staff to Reduce Hiring Needs With hiring costs rising, keeping the talent you already have is crucial. Investing in training and development not only improves retention but prepares your workforce to meet evolving business needs. 4. Offer Relevant Benefits to Boost Retention Without Higher Pay A competitive, well-balanced benefits package can attract and retain employees without drastically increasing payroll. Focus on value and relevance, benefits that truly support your employees’ needs. 5. Embrace Flexibility in Your Work Models Flexible, hybrid, and remote working arrangements continue to be a draw for top talent. They can also reduce fixed costs and help businesses scale operations more responsively. Considerations for Temp and Low-Paid Hiring For businesses that depend on temporary or lower-paid workers, the impact of the National Insurance changes will be especially notable. Gareth suggests that some employers may scale back or adjust hiring volumes. Others may turn to workforce solutions providers like Rullion to create a more flexible, cost-effective workforce structure. A Tailored Approach Is Key Each business faces its own set of challenges. Gareth reinforces the value of tailored workforce solutions; designed to align with specific goals, constraints, and growth plans. It’s not just about compliance, it’s about futureproofing how work gets done. Build a Workforce That Works Helping organisations adapt to change is the foundation of effective workforce strategy. Whether the goal is to reduce overhead, improve hiring efficiency, or upskill internal teams, support is available every step of the way. Solutions like Train to Deploy enable businesses to equip their teams with the right skills, fast, while strategic workforce partnerships ensure the flexibility needed to navigate ongoing change. Explore how tailored solutions can unlock long-term value. Let’s talk about how your team can adapt to NI changes with minimal disruption. Book a discovery session to explore tailored workforce solutions. Watch the full interview below

By Rullion on 25 April 2025

RESOURCE
How Veterans Can Help the UK Rail Industry Get Back on Track

How Veterans Can Help the UK Rail Industry Get Back on Track

There’s a disconnect in UK hiring right now. The rail industry faces a real and growing skills gap, with an ageing workforce, skills shortage, and a looming wave of infrastructure projects demanding boots on the ground. Meanwhile, around 15,000 service leavers exit the British Armed Forces each year. They’re highly skilled, disciplined, and technically skilled. Many have backgrounds like engineering, operations, and logistics that map closely to rail industry jobs. And yet, despite them being one of the most job-ready talent pools in the UK, they’re consistently under-represented in the industry. Why veterans make great rail professionals Veterans bring something that can’t be taught quickly or cheaply: Adaptability across disciplines Highly transferrable skills such as experience with complex systems, machinery, or infrastructure projects Problem-solving in high-pressure environments Resilience and work ethic Team leadership and accountability Traditional hiring methods that focus solely on CV keywords, linear job histories, and narrow industry experience often fail to recognise the broader potential that veterans bring. It’s not a pipeline problem; it’s a pathway problem Recognising this disconnect, we worked with a global rail transport solution company to build a bridge focused on bringing veteran talent into rail industry hiring without forcing them to start from scratch. Our recruiters operated as an extension of the company’s internal team, running the end-to-end process of sourcing to placement and aftercare, co-designing an inclusive hiring programme with the following goals: Targeted outreach to engage with ex-Forces communities and transition support organisations to make sure the right people were reached, not just those already on mainstream job platforms. CV and interview coaching to support service leavers in translating military experience into rail-relevant language. Removing unnecessary barriers throughout the process, streamlining requirements to prioritise transferable skills, mindset, aptitude, and adaptability. Providing clear training and onboarding pathways to ensure a smooth transition into the commercial, regulated rail environment. How you can start building your own bridge If you want to address the UK rail skills gap and open pathways for diverse workers, such as veterans, you have to revisit your strategy. Here’s what we’ve learned: Rethink your entry requirements Take a closer look at your job specs. Are you filtering out strong candidates by asking for “X years in rail” or a specific degree that isn’t essential to the role? Refocus on the skills and behaviour that matter. You’ll find this will broaden your talent pool to those who have the qualities and highly transferable skills you’re looking for. Invest in structured training and onboarding Veterans don’t need handholding, but like most new hires, they will need direction. With the right support in place – clear expectations, practical onboarding, and access to upskilling – you’ll help them close any knowledge gaps and boost their confidence, which will help them transition into their new role quicker. Build partnerships that open doors There are many amazing organisations like Bridge of Hope, 55/Redefined, The Back to Work (B2W) Group, Shaw Trust, and The Career Transition Partnership (CTP) that make the world of work more accessible. They specialise in supporting under-represented or overlooked talent, including veterans, and can help you build an inclusive hiring pipeline you may not have otherwise crossed paths with. Ready to look beyond the usual CV? Building skilled, diverse teams in rail doesn’t have to be a challenge. With the right strategy, you can bring in experienced, adaptable professionals, including veterans, who are ready to step in and make an impact. Whether you need to upskill talent through our Train to Deploy solution or want to hand over hiring with our trusted RPO model, our workforce solutions are built to help you get work done.Book a discovery session with our team to explore how we can help you find, train, and place the right people.

By Rullion on 16 April 2025

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