Retail

Retail

Retail is the largest employer in the UK’s private sector, with nearly 5 million people working across retail and wholesale. The industry is undergoing a profound transformation, with changing consumer habits, the rise of digital shopping, and an evolving workforce landscape. Today’s retailers face new challenges and opportunities as they navigate this fast-paced environment. Meeting these demands requires a flexible, skilled workforce and a strategic approach to talent management that allows retailers to adapt and thrive. Our workforce solutions help you build teams skilled in customer service, digital transformation, and resilient supply chains, positioning you to excel in today’s competitive market.

Challenges we can help you with

1Adapting to Digital and E-commerce Expansion
As shoppers move online, there’s an increased demand for digital and e-commerce skills. Retailers need talent who can enhance the online shopping experience, drive digital engagement, and manage data effectively.
2Balancing Cost Efficiency with Customer Satisfaction
Retailers are under pressure to reduce costs while maintaining high levels of customer satisfaction. Finding talent with expertise in cost-efficient operations, from supply chain management to in-store experience, is essential.
3Responding to Seasonal and Fluctuating Workforce Demands
Retail often sees fluctuating demand, especially around peak seasons. Companies need a flexible workforce that can scale up for busy periods and adjust to quieter times, ensuring they have the right people in place to meet customer needs.
4Building a Resilient Supply Chain Workforce
Supply chains are the backbone of retail, and maintaining resilience is key. Retailers need skilled workers in logistics and supply chain roles to ensure smooth operations and quick responses to disruptions.
5Meeting Health, Safety, and Compliance Standards
With health and safety now a top priority, especially in food and grocery retail, companies need a workforce that understands and adheres to stringent safety and regulatory standards.
6Reducing Time to Hire for Hard-to-Fill Roles
Key roles in digital, logistics, and in-store management are challenging to fill, yet essential for smooth operations. Minimising time to hire for these roles is critical to keeping pace with the retail sector’s fast-moving environment.
7Upskilling for the New Age of Retail
As retail increasingly relies on digital tools, from POS systems to data analytics, upskilling the workforce in tech skills is essential for future-ready operations.
8Building a Diverse and Inclusive Workforce
Diversity and inclusion are crucial for connecting with your customers and driving innovation. We help you source talent from underrepresented groups and support diversity initiatives that align with your brand values, strengthening customer relationships and building trust.

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Why Choose us?

Here’s why we’re the trusted partner for workforce solutions in the retail sector:

Extensive Experience in Retail Workforce Solutions
Extensive Experience in Retail Workforce Solutions
With years of experience in retail talent management, we understand the unique demands of the industry and have a proven track record in supporting retailers to build agile, skilled teams who are skilled in lean operations and process optimization to meet budget constraints while enhancing customer experience.
More Than Recruitment – We Get Work Done
More Than Recruitment – We Get Work Done
We offer a full suite of workforce solutions beyond recruitment, including talent sourcing, training, and project-based support to ensure your operations run smoothly and efficiently.
Proven Track Record in Retail
Proven Track Record in Retail
Our clients trust us to deliver essential roles, reduce time to hire, and improve retention. Our award-winning work has been recognised by industry leaders, including APSCo, TIARA, NORAs, and Recruiter.
High Client Satisfaction
High Client Satisfaction
With an NPS score of 63 - well above the industry average - our clients consistently value our commitment to delivering tailored, high-quality workforce solutions.
Customised Solutions to Fit Your Business Needs
Customised Solutions to Fit Your Business Needs
We work as an extension of your team, developing bespoke workforce solutions that align with your goals, whether you need seasonal staffing, digital expertise, or in-store support.
Committed to Sustainability and Diversity
Committed to Sustainability and Diversity
We integrate sustainability, diversity, and ethical hiring practices into everything we do. Our workforce solutions support your ESG targets and contribute to a greener, more inclusive future in retail.

Who we work with

Testimonials

What our customers say about us

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What's on our mind?

Insights and tips on some of your most burning questions

NEWS
Rullion receives 'Highly Commended' at the 2025 APSCo OutSource Awards for Excellence

Rullion receives 'Highly Commended' at the 2025 APSCo OutSource Awards for Excellence

This recognition reflects the strength of our managed service programme (MSP) delivery and our long-standing partnerships with clients such as E.ON, Siemens and Northumbrian Water. These are complex, regulated environments where trust, compliance and responsiveness are critical - and where our recruitment outsourcing solutions are making a measurable difference. In their announcement, APSCo shared: “Judges recognised Rullion for its ability to deliver recruitment outsourcing programmes that combine scale, compliance, and exceptional service. With a 90% client retention rate and partnerships spanning decades, Rullion has proven its ability to build long-term trust with organisations across critical infrastructure.” They also praised our NPS of 93, innovative direct sourcing strategies, and ability to manage complex transitions without disruption. Clients consistently describe Rullion as a true extension of their teams. For us, this commendation is about more than a single programme. It reflects the day-to-day commitment of our people to deliver people-first, insight-led MSP solutions that evolve with our clients' needs. Lindsay Harrison, Chief Customer Officer at Rullion, said: “This commendation is a real testament to our people and our clients. We’re proud to be seen as a true extension of our clients’ teams, delivering meaningful impact through trust, partnership and shared purpose.” We’re grateful to APSCo and the judging panel for this recognition and extend our congratulations to the winners. We’re proud to be part of a community that celebrates excellence in recruitment outsourcing.

By Rullion on 19 September 2025

NEWS
Delivering Proven Screening Success at Hinkley Point C and Sizewell C

Delivering Proven Screening Success at Hinkley Point C and Sizewell C

Rullion has been a trusted candidate background screening provider since 2014, playing a vital role in supporting major UK nuclear infrastructure projects, including Hinkley Point C and Sizewell C. Working across multiple delivery partners and project phases, we’ve helped embed consistent, compliant, and candidate-friendly screening at scale. With over 8,000 candidates screened annually and clearance times reduced to an average of just 7.5 days, our model continues to support project momentum and onboarding efficiency - while maintaining the highest standards of compliance and governance. The Challenge To keep momentum on projects of this scale, pre-employment screening must be robust, accurate, and fast. Every individual working on site requires BPSS (Baseline Personnel Security Standard) clearance before work can begin. With multiple stakeholders, evolving regulatory requirements, and high volumes of candidates, the background screening process can be complex to manage, even with established systems in place. Our clients needed a nuclear screening provider who could bring clarity, consistency, and pace to an already demanding environment. What project teams need: Timely and accurate delivery of BPSS clearance and related vetting checks A positive, well-supported candidate experience Screening support delivered direct to projects like Hinkley Point C and Sizewell C, and across Tier 1 contractors and their supply chains Real-time visibility, control, and governance in screening processes Tier 1 contractors are the principal delivery partners on major projects such as Hinkley Point C and Sizewell C. Supporting them means enabling their workforces and suppliers to clear vetting efficiently, reducing risk of onboarding delays. A Proven Screening Model for Nuclear Environments Our nuclear screening model has evolved over years of delivery, working across early careers, agency-supplied workers, and permanent hires. The service model is grounded in best practice, with compliance and candidate experience at its core. Our solution is built on five key pillars: 1. Speed with Precision We consistently reduce average BPSS clearance times from 30-40 days to fewer than 8 days, using: A dedicated screening portal with automated timelines Electronic document collection via DocuSign One-to-one support from trained candidate advisors “We’re consistently achieving clearances in 7–8 days - and in urgent cases, we’ve turned around checks in just 24 hours,” says Jayne Lee, Head of Screening. 2. BPSS and Beyond We manage all core BPSS clearance elements: Right to work (RTW) Identity and address verification Criminal record checks (DBS) Three to five years referencing We also support CTC and SC clearance preparation where needed, compiling candidate packs ready for formal review. 3. Human-Led Candidate Experience Every candidate is assigned a named advisor who supports them through the screening journey; they answer questions, collect documents, and maintain engagement from start to finish. “We know how to reach the right contact for a reference. Our proactive approach keeps things moving,” adds Jayne. 4. Real-Time Governance Our clients benefit from full transparency throughout: Live dashboards and candidate status tracking SLA-based monitoring and escalation Monthly reporting and governance in screening audits 5. Scalable Across Supply Chains Our solution is used not only by project leads but by Tier 1 contractors across both Hinkley Point C and Sizewell C. The model scales to support different business units and workforce types including; contractors, agency workers, and permanent staff Impact to Date Over 8,000 candidates screened annually 75% reduction in average screening times +69 Net Promoter Score (NPS) from screened candidates BPSS compliance embedded with live audit capability Fully digital, mobile-friendly experience Adopted by Tier 1s across the project supply chain A Benchmark for Nuclear Screening Rullion’s screening model is now a recognised example of best practice in regulated environments, supporting complex infrastructure programmes where delays and drop-offs can have significant impact. We continue to support project teams across Hinkley Point C and Sizewell C, delivering the confidence and control they need to move quickly and compliantly. If you’d like to explore how our model could support your screening processes, get in touch with our team. Curious about common pitfalls? Read our guide on pre-employment screening mistakes.

By Rullion on 18 September 2025

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