Retail

Retail

Retail is the largest employer in the UK’s private sector, with nearly 5 million people working across retail and wholesale. The industry is undergoing a profound transformation, with changing consumer habits, the rise of digital shopping, and an evolving workforce landscape. Today’s retailers face new challenges and opportunities as they navigate this fast-paced environment. Meeting these demands requires a flexible, skilled workforce and a strategic approach to talent management that allows retailers to adapt and thrive. Our workforce solutions help you build teams skilled in customer service, digital transformation, and resilient supply chains, positioning you to excel in today’s competitive market.

Challenges we can help you with

1Adapting to Digital and E-commerce Expansion
As shoppers move online, there’s an increased demand for digital and e-commerce skills. Retailers need talent who can enhance the online shopping experience, drive digital engagement, and manage data effectively.
2Balancing Cost Efficiency with Customer Satisfaction
Retailers are under pressure to reduce costs while maintaining high levels of customer satisfaction. Finding talent with expertise in cost-efficient operations, from supply chain management to in-store experience, is essential.
3Responding to Seasonal and Fluctuating Workforce Demands
Retail often sees fluctuating demand, especially around peak seasons. Companies need a flexible workforce that can scale up for busy periods and adjust to quieter times, ensuring they have the right people in place to meet customer needs.
4Building a Resilient Supply Chain Workforce
Supply chains are the backbone of retail, and maintaining resilience is key. Retailers need skilled workers in logistics and supply chain roles to ensure smooth operations and quick responses to disruptions.
5Meeting Health, Safety, and Compliance Standards
With health and safety now a top priority, especially in food and grocery retail, companies need a workforce that understands and adheres to stringent safety and regulatory standards.
6Reducing Time to Hire for Hard-to-Fill Roles
Key roles in digital, logistics, and in-store management are challenging to fill, yet essential for smooth operations. Minimising time to hire for these roles is critical to keeping pace with the retail sector’s fast-moving environment.
7Upskilling for the New Age of Retail
As retail increasingly relies on digital tools, from POS systems to data analytics, upskilling the workforce in tech skills is essential for future-ready operations.
8Building a Diverse and Inclusive Workforce
Diversity and inclusion are crucial for connecting with your customers and driving innovation. We help you source talent from underrepresented groups and support diversity initiatives that align with your brand values, strengthening customer relationships and building trust.
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Why Choose us?

Here’s why we’re the trusted partner for workforce solutions in the retail sector:

Extensive Experience in Retail Workforce Solutions
Extensive Experience in Retail Workforce Solutions
With years of experience in retail talent management, we understand the unique demands of the industry and have a proven track record in supporting retailers to build agile, skilled teams who are skilled in lean operations and process optimization to meet budget constraints while enhancing customer experience.
More Than Recruitment – We Get Work Done
More Than Recruitment – We Get Work Done
We offer a full suite of workforce solutions beyond recruitment, including talent sourcing, training, and project-based support to ensure your operations run smoothly and efficiently.
Proven Track Record in Retail
Proven Track Record in Retail
Our clients trust us to deliver essential roles, reduce time to hire, and improve retention. Our award-winning work has been recognised by industry leaders, including APSCo, TIARA, NORAs, and Recruiter.
High Client Satisfaction
High Client Satisfaction
With an NPS score of 63 - well above the industry average - our clients consistently value our commitment to delivering tailored, high-quality workforce solutions.
Customised Solutions to Fit Your Business Needs
Customised Solutions to Fit Your Business Needs
We work as an extension of your team, developing bespoke workforce solutions that align with your goals, whether you need seasonal staffing, digital expertise, or in-store support.
Committed to Sustainability and Diversity
Committed to Sustainability and Diversity
We integrate sustainability, diversity, and ethical hiring practices into everything we do. Our workforce solutions support your ESG targets and contribute to a greener, more inclusive future in retail.

Who we work with

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What our customers say about us

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What's on your mind?

Insights and tips on some of your most burning questions

RESOURCE
Background Screening Buyer’s Guide: How to Choose the Right BPSS Partner

Background Screening Buyer’s Guide: How to Choose the Right BPSS Partner

Background screening decisions are often made quickly and under pressure. In critical infrastructure environments, those decisions now carry delivery risk not just compliance responsibility. This buyer’s guide helps organisations understand how background screening services are actually delivered in practice, and how to choose a BPSS partner that supports mobilisation, not delays it. Understanding the Real Differences Between BPSS Providers BPSS clearance may look standardised on paper, but outcomes vary widely depending on the provider’s delivery model. Delays, incomplete files and unexpected internal workload often sit behind low-rate cards, disrupting start dates and placing additional strain on HR and delivery teams. This buyer’s guide is designed for business leaders, HR managers and department heads operating across regulated and safety-critical environments. It provides a practical framework for evaluating pre-employment screening providers beyond headline pricing, with a specific focus on BPSS clearance and associated checks such as the Right to Work check. Inside the guide, you’ll find: Why BPSS prices vary and why rate cards rarely tell the full story. The difference between transactional screening and complex BPSS clearance. Where hidden delays and internal workload typically arise. How different delivery models affect candidate experience and mobilisation. Five diagnostic questions to help assess how a screening provider really works. Written simply and designed for practical decision-making, this buyer’s guide supports stronger internal conversations, more confident supplier evaluation and better outcomes from background screening services.

By Rullion on 20 January 2026

How do you know when it’s time to change jobs?

How do you know when it’s time to change jobs?

For many people out there, there’s something about January that makes work feel harder than it should. The energy dips, the weather doesn’t help, and suddenly the Sunday scaries feel louder than usual. With Blue Monday landing in the middle of the month, it’s easy to blame the calendar. But if that dread has been building for a while, it might not be the day at all. It might be the realisation that you’ve fallen out of love with your job. Is Blue Monday real? Blue Monday is often described as the most depressing day of the year, usually falling in mid-to-late January. It isn’t officially backed by science, but it’s become a cultural shorthand for something many people genuinely experience: low motivation and mood, and a sense that work is harder to face than usual. And that’s the important part. Regardless if the label is real or not, the feelings can be. If you’ve been feeling like that lately, it’s worth asking a slightly different question: is it Blue Monday, or have you fallen out of love with your job? Dealing with Sunday scaries (and why they’re worth paying attention to) Not every Monday needs to feel exciting. But when the thought of the week ahead leaves you with the Sunday scaries and consistently brings tension or unease, it’s worth paying attention to what that feeling is trying to tell you. It can look like: Your mood dipping halfway through Sunday A tight chest feeling when you think about your inbox Being snappy, restless, or distracted at home Struggling to sleep because your brain won’t switch off Feeling like you’re already behind before the week has started The Sunday scaries aren’t always a sign you need to quit your job, and experiencing any of these doesn’t mean something is “wrong” with you. It means something in your working life may need attention. Recognising that is often the first step towards positive change. How to know when you need a new job If January has made you feel a little more flat than usual, it can be difficult to tell what’s temporary and what’s deeper. But there are some clear signs that go beyond a rough start to the year. Signs that it might be time to take your feelings seriously. Wanting change doesn’t mean you’re ungrateful or impatient. Often, it means you’ve outgrown something that once fit. 1) You’re tired in a way sleep doesn’t fix If you’re constantly drained, even after rest, it can be a sign your job is taking more energy than it gives back. 2) Your confidence has taken a hit You second-guess yourself more. You feel behind and that you’re “not as good as you used to be.” That’s often less about your ability and more about the environment you’re in. 3) You’re bored, stuck, or quietly disengaged Not every job needs to feel exciting every day, but if you’re no longer learning and growing or being challenged, it can start to feel pointless. 4) You’re always waiting for things to improve You’re holding out for a restructure, a new manager, a calmer workload, a better quarter. But months pass and nothing really changes. 5) You’re doing the work, but you don’t care anymore This one is easy to miss because you can still be performing well. But when you’ve emotionally checked out, it’s hard to stay in a role long-term without it affecting your wellbeing. 6) You feel like you’re shrinking to fit the job Your spark has gone, you’re quieter than you used to be, and you feel less confident and energised. Less “you”. That’s a signal, not a personality change. 7) You dread specific parts of the week (and it’s predictable) If your anxiety spikes before certain meetings, certain people, or certain days, it’s worth asking why. 8) You can’t picture yourself there in a year This is one of the clearest indicators. If thinking about staying fills you with dread or resignation, it’s often a sign that you already know more than you’re giving yourself credit for. If you’re nodding along, you might already have your answer to “how do I know if I need a new job?” Often, it’s when staying feels heavier than leaving. Should you try to fix your current job or is it time to move on? This is where people tend to get stuck. Because leaving isn’t always the answer. But staying and hoping things improve without changing anything rarely works either. A good way to look at it is this: if the job is fixable, the problem is usually specific, and there’s a realistic path to making it better. It might be a temporary rough patch if: A workload issue that can be reset (not just “this is how it is here”) A role that can be reshaped with clearer priorities A manager who listens and actually follows through A company that invests in your development A culture that’s generally healthy, even if you’re in a difficult season In other words, you still have influence. If you can make a few changes and feel noticeably better within a month or two, that’s a sign it may be worth trying to fix first. If it’s time to move on, the issue is usually structural. Better habits, increased resilience, or a longer weekend won't solve the problem. How do you know when it’s time to change jobs? If the issues are consistent and outside your control or affecting your wellbeing, it’s usually a sign it’s time to move on. You’ve raised concerns before and nothing changes The culture drains you, even when you’re performing well You don’t feel valued, trusted, or supported The expectations are unclear or constantly shifting Your growth has stalled and there’s no path forward You’re spending more time managing stress than doing meaningful work You don’t need your job to be perfect, but you do need it to be sustainable. Ask yourself: “Repairable” vs “Repeatable” – is this a one-off situation I can repair, or a repeating pattern I keep having to tolerate? What to do if you’re not ready to quit (but you know something needs to change)? Not everyone reading this is ready to hand in their notice, and that’s okay. Sometimes the first step isn’t leaving. It's getting clearer what your options are and what's going to be best for you in the long run. Here’s a simple way to approach this: 1) Pinpoint what’s actually causing the dread Is it the work itself? Is it the pace and pressure at work? A lack of career progression? Is leadership lacking or you need more support? Does the team dynamic need improvement? Are you feeling undervalued or underpaid? 2) Decide what “better” would look like Are you needing more flexibility? Are you seeking a clearer path? Better management? Or a different kind of role entirely? This matters because it helps to switch your mindset from feeling hopeless to moving towards something. Sometimes clarity comes from learning what else exists. Exploring how different industries work, or how skills transfer across sectors like rail, nuclear, or utilities, can help you understand what “better” might look like for you. 3) Try one change inside your current job That could be: A conversation about expectations A reset on workload and priorities Asking for development or progression planning Changing projects or responsibilities Setting firmer boundaries If you try to fix it and things genuinely improve, great. If you try to fix it and nothing changes, you've also learnt something valuable. You don’t have to stay stuck If Blue Monday has made you stop and think, that’s not a bad thing. Sometimes it’s the moment you realise you’ve been pushing through longer than you should. Whether you decide to improve things where you are or start exploring something new, the important part is knowing you have options, and you don’t have to figure it out on your own. If you’re starting to think about what else might be out there, it can help to understand how hiring works today. Especially if it’s been a while since you last looked. Knowing how CV screening works can remove a lot of unnecessary anxiety before you even take the first step.

By Rullion on 19 January 2026

NEWS
Rullion joins FCSA as a Recruiter Partner

Rullion joins FCSA as a Recruiter Partner

We have joined the Freelancer and Contractor Services Association (FCSA) as a Recruiter Partner, strengthening our commitment to transparency, ethical recruitment, and good governance across the temporary labour supply chain. FCSA is a leading membership body for the contractor services sector, working to raise standards and promote compliance across umbrella, accountancy, and payroll providers. Becoming a Recruiter Partner reflects our intention to align more closely with recognised industry standards and support greater confidence for both contractors and clients. Supporting transparency and good governance As an FCSA Recruiter Partner, we are committed to working with FCSA-accredited umbrella and accountancy providers where an umbrella solution is used, helping to support transparency and consistency across the supply chain. FCSA accreditation involves independent assessment against recognised compliance standards. By aligning with this framework, we’re reinforcing our approach to governance and supporting clearer expectations across complex labour supply chains. This approach reflects our wider commitment to responsible recruitment and to reducing avoidable risk, particularly in complex, safety-critical environments. Why FCSA matters FCSA’s principles closely align with our values. We believe people are priceless, and that fairness, clarity, and accountability should sit at the heart of how contingent work is delivered. Joining the FCSA community reinforces our commitment to: Strengthening supply chain compliance Supporting ethical recruitment practices Promoting transparency for contractors and clients Keeping pace with evolving legislation and best practice This alignment also supports our broader commitments, including those outlined in our Modern Slavery Act Statement and our approach to governance across managed workforce solutions. Collaboration across the contingent workforce sector As part of the FCSA network, Rullion will engage with industry peers, policy insight, and shared resources focused on improving standards across the contingent workforce sector. Collaboration sits at the centre of how we work. Through partnerships across both public and private sectors, and through our Managed Service Programme (MSP), we support compliant, well-governed workforce models that balance flexibility with accountability. What this means for contractors and clients For contractors, this approach provides greater confidence in the providers operating within the supply chain, alongside clearer expectations and transparency. For clients, particularly those operating in regulated and safety-critical sectors such as nuclear, it supports a more robust approach to workforce governance, helping to manage risk and maintain compliance across the end-to-end labour supply chain. In highly regulated environments, workforce assurance, compliance, and traceability are critical. Alongside robust onboarding and background screening processes, working with accredited supply chain partners helps support the levels of governance and oversight required in safety-critical sectors. We’re pleased to join the FCSA community and to support the ongoing effort to raise standards across the temporary labour supply chain.

By Rullion on 16 January 2026

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