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Case Study

Large UK Water Provider

We partnered with one of the largest providers of water and water waste services in the UK, who provide services to around seven million people and 200,000 businesses across North West England. 


Our partnership began in 2001 with a provision to supply 75 contractors in one location. As a result of our outstanding service, and following multiple re-awards, we became the Managed Service Provider for all temporary and contract recruitment in 2013, an agreement which has since been extended until 2022.

Day-to-day, we manage all contingent requirements with 400+ contractors on-site throughout the North West and Cumbria. 

Since our partnership began, we've worked to continuously improve our service offering. As a result of our exceptional service delivery, our offering has expanded to incorporate the provision of recruitment technology and permanent recruitment support.

Our solution

  • Outstanding account management team

  • Pioneering recruitment technology

  • Managing trusted supply chain partners

  • Controlling and reducing spend 

  • Improving time-to-hire and candidate experience 

Our results

18 years

Length of current agreement


Average number of placements per annum


Fulfillment rate

£6.5 million

Total cost savings


Contractors currently on-site

100 "world class"

Hiring Manager Net Promoter Score


Contract extensions

90 "world class"

Contractor Net Promoter Score


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