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Managed Service Programme (MSP Provider)

A Managed Service Programme (MSP) takes the hassle out of managing your contingent workforce by bringing everything together under one provider.

Instead of juggling multiple agencies and paperwork, you have one team that handles hiring, compliance, timesheets, and payments all in one place. This means less of your time spent chasing suppliers and more time focusing on what you do best. At Rullion, our MSP solution is built to make recruitment, compliance, and workforce management seamless, so you can easily scale up or down and get work done.

Who is it for?

You should engage with an MSP Provider if…

Contingent workforce is over 100 workers

Handling this scale of workforce through multiple agencies is time-consuming and inefficient. An MSP provider simplifies the process.

Contingent workforce is over 100 workers
You’re spending more than £5m on temporary staff

Difficulty tracking workforce costs can lead to budget overruns. An MSP partner provides transparency and cost management, so you stay in control.

You’re spending more than £5m on temporary staff
Balancing recruitment compliance and risk management

Managing the complexity of contingent workforce legislation can increase risk. Managed Service Programmes ensure compliance and reduce legal exposure.

Balancing recruitment compliance and risk management
Your workforce planning is reactive rather than strategic

Managing a contingent workforce without a forward-thinking strategy means you’re always playing catch-up. An MSP solution enables strategic, data-driven planning to drive better outcomes.

Your workforce planning is reactive rather than strategic
You're struggling to access specialised talent

If niche talent is hard to find, an MSP provider can open the door to curated talent pools and access to a wider managed supply chain tailored to your business needs.

You're struggling to access specialised talent

Considering an MSP provider?

With our MSP service, you can streamline the management of your contingent workforce while lowering risk and increasing productivity.

What you will get

How Rullion supports you as your MSP provider

We are specialists in Critical Infrastructure recruitment, offering expert background checking services across sectors including Nuclear, Transport & Rail and Energy. Uncover the full picture with our MSP solution.

Why choose us as your MSP provider?

Why choose Rullion?

MSP workforce experts

We’re trusted to manage complex contingent workforces for some of the world’s largest critical infrastructure organisations, delivering compliance, efficiency, and workforce agility in highly regulated and scrutinised industries.

Cost-conscious and flexible

We cut your reliance on third parties, reducing costs and saving you money with direct sourcing that outpaces the competition.

Technology-driven workforce solutions

Our advanced tech stack simplifies your contingent workforce management, giving you full visibility into your spending and supplier relationships.

Trusted client relationships

With a 90% client retention rate and many contracts renewed multiple times, we build partnerships based on trust and success. As the first MSP provider for several clients, we’ve managed their contingent workforce for over 20 years by consistently delivering value.

Going the extra mile 

Our industry-leading NPS score of 93 and strong client partnerships reflect our commitment. Our dedicated teams go beyond recruitment, delivering proactive support, tailored workforce solutions, and a seamless experience that helps you get work done.

From Projects to People, We’ve Got You Covered

With Rullion as your MSP provider, we unlock the full potential of your contingent workforce.

Book a discovery call today.

Our frequently asked questions

Understanding Our MSP Services

A Managed Service Programme provider is a company that manages an organisation’s contingent workforce. MSPs handle sourcing, procurement, compliance, and vendor management to make hiring easier and make the workforce more productive.

A contingent workforce is made up of non-permanent workers like contractors, freelancers, temporary workers, and consultants who are hired on a flexible basis to meet short-term or project-specific needs.

 

A Managed Service Programme acts as a central point of control for managing an organisation’s contingent workers. They coordinate suppliers, ensure compliance, track spending, and use data-driven strategies to improve workforce planning, which lowers costs and risks.

A neutral vendor in MSP provides independent management of multiple recruitment agencies, without any bias towards one supplier. The goal is to fairly divide roles among suppliers to find the best talent and keep supply chain management open and honest so that no staffing arm or vendor is given an unfair advantage.

A master vendor in MSP acts as the primary source of contingent workers, handling most placements directly, but it may also manage other agencies as subcontractors. This model emphasises keeping things simple and lowering costs.

We're flexible and can operate as both! That said, we primarily work as a master vendor; it's what we thrive at in the critical infrastructure space. We focus on direct sourcing, achieving over 90% direct fulfilment on many of our accounts. 

What our clients say

Real stories from the people and organisations we support

What’s on your mind?

Insights and tips on some of your most burning questions

12-Step Guide: Reduce your time-to-hire with the help of a candidate referral scheme

12-Step Guide: Reduce your time-to-hire with the help of a candidate referral scheme

Here’s a 12-step guide on how to reduce your time-to-hire with the help of a candidate referral scheme: Plan and set goals Define clear goals for your referral program. Determine how much you want to reduce the time-to-hire and how many successful hires you aim to achieve through this program. Design the programme Create a well-structured referral program. Decide on the incentives you'll offer to employees who refer successful candidates. These incentives could include monetary rewards, gift cards, extra vacation days, or even a special recognition within the company. Promote the programme Make sure all employees are aware of the referral program. Use company-wide communications, meetings, and emails to inform them about the programme’s benefits and how it can positively impact the hiring process. Provide clear guidelines Offer clear guidelines on the types of candidates you’re looking for and the positions you’re hiring for. This will help employees understand what kind of referrals will be valuable to the company. Simplify the referral process Make the referral process easy and onvenient. Provide an online portal or a simple form where employees can submit referrals along with the necessary information. Engage hiring managers Involve hiring managers in the process. They can provide insights into the skills and qualities they're seeking in candidates, which will help employees make more targeted referrals. Regular updates Keep employees informed about the progress of referred candidates. Send regular updates on the status of the referred candidates’ application and interview process. Timely communication Once a referral is received, promptly communicate with the referred candidate. Speed up the interview process for referred candidates to show the commitment to the programme and keep them engaged. Streamlined interviews Streamline the interview process for referred candidates. If possible, prioritise their interviews to ensure they move through the process quickly. Feedback and recognition Provide feedback to employees who make referrals. Even if the referred candidate isn’t selected, acknowledge the effort, and show appreciation for their contribution. Monitor and measure Continuously monitor the performance of your referral programme. Measure metrics such as time-to-hire, the number of successful referrals, and the quality of hires. Adjust the programme if necessary to achieve better results. Refine the programme Based on the data and feedback you gather, refine the referral programme over time. Adjust the incentives, communication strategies, or guidelines as needed to improve the programme’s effectiveness. By implementing a well-designed candidate referral scheme, you can harness the power of your current employees’ networks to source potential candidates, ultimately speeding up the hiring process and increasing the likelihood of successful hires. Want to find out more? Fill out our contact form below and one of our experts will get back to you.

By Rullion on 07 January 2025

5 Pre-employment Screening Mistakes That Cost You Time, Talent and Trust

5 Pre-employment Screening Mistakes That Cost You Time, Talent and Trust

From prolonged clearance delays to missed hires and poor candidate communication, many organisations don’t realise just how much is going wrong behind the scenes. And when screening is treated as a tick-box admin task or left to automated black-box systems, it’s not just candidates who lose confidence - it’s your projects, your timelines, and your brand. We sat down with Jayne Lee, Head of Candidate Services at Rullion, to uncover the five most common screening mistakes she sees every week. Plus, what a better, faster, human-led approach really looks like. Why Screening Is More Than a Tick-Box Exercise Too many employers treat pre-employment screening as a box-ticking chore, something to be automated, outsourced on the cheap, or buried within already-stretched HR functions. But the stakes are far higher than most realise. "Candidates are left hanging for 40 days, sometimes six months. Clients can’t get people on-site. Everyone’s frustrated, and nobody wins." — Jayne Lee Screening is not just about compliance. It’s about trust, operational readiness, and safeguarding your organisation’s brand. When mishandled, it can stall entire projects, drive away top talent, and leave teams critically understaffed. What Happens When Screening Goes Wrong In Jayne’s world, horror stories abound: candidates ghosted by automated systems, clients left to chase their own references, and six-month clearance times that sabotage even the best-laid hiring plans. From a compliance perspective, that’s risky enough. But the real cost comes in the form of: Delays to mobilisation and project timelines Lost candidates, who accept faster offers elsewhere Frustrated hiring managers, stuck in limbo Reputational damage, as candidate experience deteriorates Jayne describes a common tale: a company chooses a low-cost provider based purely on price. Within a year, they get burned by red-amber-green status updates and incomplete checks, but still charged full fees. It’s a classic example of how lower-cost options can lead to higher costs over time. What seems cheaper upfront often results in greater expense later. — Jayne Lee Top 5 Screening Mistakes to Avoid Choosing a provider based purely on price Relying on automated systems with no human oversight Treating screening as an afterthought in the hiring process Failing to update candidates during delays Underestimating the reputational cost of poor candidate experience The Four Pillars of a Good Screening Process So what does good look like? According to Jayne, the best pre-employment screening services share four key traits: 1. Speed Rullion averages just 7–8 days for full clearances. That’s no accident. It’s the result of a dedicated team, proactive communication, and structured workflows. 2. Accuracy Accuracy isn’t negotiable. Cutting corners increases risk and invites compliance breaches. 3. Candidate Experience Each candidate is assigned an advisor who guides them through the process, no faceless systems or ticket queues. This human-led approach builds trust and keeps things moving. 4. Compliance Especially in safety-sensitive sectors, clearances like BPSS must be handled to exacting standards. "Our advisors don’t just send emails - they know who to call, when to push, and how to escalate." — Jayne Lee Trends and Challenges in Screening Today Screening is evolving, and fast. Jayne highlights three major shifts: Growing regulation: in sectors like nuclear, utilities, and transport Automation that helps: but can’t replace - human expertise Rising candidate expectations: for fast, clear communication Many organisations are entering regulated sectors for the first time, unaware of what secure screening services really involve. Others rely on overburdened HR teams, hoping for the best. "Screening is often a homeless task. Nobody owns it, and it bounces from admin to HR until something breaks." — Jayne Lee How to Choose the Right Screening Partner If you’re in a high-stakes environment, the right screening partner isn’t a nice-to-have, it’s essential. Here’s what to look for: Specialist knowledge: of your sector and its compliance demands Technology that supports: not replaces, human interaction Transparent processes: clear SLAs, and real-time tracking Full ownership: so you’re never left to finish an incomplete check And most importantly, speed and service shouldn’t be trade-offs. Jayne’s team delivers both. "When I speak to ops teams, they get it immediately - they’re living the nightmare. Procurement? Not always." — Jayne Lee Screening Is a Strategic Advantage Screening isn’t a formality. It’s the critical bridge between offer and start date. It’s one that protects your operations, ensures compliance, and strengthens your brand. As Jayne says, when done right, pre-employment screening isn't just faster and safer, it’s smarter. So if you're still stuck in the red-amber-green trap, it might be time to rethink your approach.

By Rullion on 31 July 2025

5 Signs Your Workforce Needs a Train to Deploy Strategy

5 Signs Your Workforce Needs a Train to Deploy Strategy

You need a Train to Deploy Strategy when you find yourself: Rehiring the same roles repeatedly Staring down a retirement cliff Watching time-to-hire stall delivery Falling behind on diversity and social value Working with out of sync training providers Train to Deploy, often referred to as a Hire Train Deploy or a Recruit Train Deploy model, is a workforce transformation solution where a provider designs, delivers, and deploys role-specific training up front, helping you plug skills gaps, onboard faster, and build work-ready teams from day one. This is typically done by bringing in transferable talent from adjacent sectors, reskilling deployed contractors, or hiring and training new external candidates aligned with your business goals. Most organisations don’t always realise when they’re ready for a Train to Deploy (TTD) strategy. The signs build gradually. Recruitment pressures intensify quietly. Talent pools shrink. Skills gaps start to feel permanent. And the tools that once worked – your job boards, agencies, and graduate deployment schemes – no longer deliver the talent or speed you need. If any of this feels familiar, you're not without options. A Train to Deploy strategy can help you rebuild confidence in your workforce plan, expand your reach, and reduce the hidden costs of reactive hiring. It’s one of the most effective ways to evolve your talent pipeline strategy to build scalable, work-ready teams. Here are five signs that now might be the right time to make the shift. 1. You’re Rehiring the Same Roles Repeatedly When roles start to become revolving doors, it’s often a sign that the problem isn’t just recruitment; it’s readiness. High turnover in key positions can point to poor role fit, lack of structured development, or unclear progression pathways. It burns through recruitment budgets, disrupts project continuity, and stalls long-term growth. TTD flips the traditional model on its head. Instead of waiting for the “right” person to appear, you develop the capabilities you need within the people you hire or redeploy from day one. Rullion’s match-to-train approach directly addresses the root cause by designing role-specific training and onboarding ahead of deployment, ensuring the people coming into your organisation are better equipped, aligned, and more likely to stay. You’re building the talent you need, sustainably. 2. You’re Staring Down a Retirement Cliff In critical infrastructure sectors, retirements are accelerating. In the UK energy and utilities sectors alone, 37% of the workforce will retire by 2030 – that’s around 168,400 vacancies that will need to be filled. And with them, decades of knowledge are walking out the door. Our train and deploy solution bridges that gap before it opens. We help you upskill successors, build structured handovers, and onboard people who can shadow, learn, and grow into critical roles. We make sure that expertise isn’t lost. It’s transferred, evolved, and retained. 3. You’re Watching Time-to-Hire Stall Delivery Every week you wait for a hire to land is a week your teams aren’t delivering. In project-based environments, those delays cascade into missed milestones, overstretched teams, and lost momentum. A Hire Train Deploy strategy eliminates that lag. With custom training and onboarding ahead of deployment, candidates arrive equipped with the technical and behavioural readiness to contribute from day one. That upfront investment in preparation pays dividends in retention, and not just in performance. When new hires feel supported, skilled, and set up to succeed, they’re far more likely to stay. 4. You’re Falling Behind on Your Diversity and Social Value Goals Most organisations have diversity targets and social value commitments, but traditional hiring often reaches the same narrow pools in the same ways. Rullion’s Train to Deploy solution is built around inclusion without limits. If someone shows the right mindset, behaviours, and potential, we build the skillset, regardless of their background or circumstance. We don’t tick boxes or run generic ED&I programmes. We focus on opening doors to those with potential and create genuinely inclusive talent pipelines that reflect the communities you serve. 5. Your Training Providers Feel Out of Sync As your organisation adapts to new technologies, delivery models, and regulatory changes, you need learning partners that can evolve just as fast. But many traditional training providers are slow to respond. Courses feel outdated, generic, or disconnected from the realities your teams face day-to-day. This disconnect leads to wasted investment, delayed impact, and talent that still isn’t ready for the job. If your current provision feels out of sync, Rullion’s Train to Deploy strategy gives you control. You co-design the training journey to reflect your systems, tools, and standards, and we manage delivery, acting as the conduit between you and the training providers. We help embed learning into your operating model, whether through bespoke external programmes or scaling your own internal training. Making sure your people are learning what matters and applying it from day one. Recognising the Signs Every workforce challenge is an opportunity to rethink the way things have always been done. If any of these signs sound familiar, it may be time to reassess your approach. A Train to Deploy strategy offers a more proactive path, helping you build the skills, teams, and resilience you need to grow. Shift from reactive hiring to long-term capability building. And get ahead of change before talent gaps hold you back. Helping you get work done Visit our Train to Deploy solution page to see how a Train to Deploy strategy could work for your organisation or book a discovery call with one of our consultants.

By Rullion on 21 July 2025

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