Cash Specialist

Role description

· Managing Cash allocation transactions within our mainframe customer billing system

· Maintaining accurate cash suspense records

· Investigate and respond to a broad range of complex customer queries, liaising with other parties as necessary, to deliver an appropriate, acceptable resolution for the customer.

· Amend data errors and process exceptions and provide feedback to team members to ensure data quality is improved and maintained

· Provide regular feedback on work in progress and decisions on workload priorities to Team Manager to ensure workloads are appropriately managed and performance standards met.

• Complex reconciliation; managing payments, invoices and credits across a portfolio of multiple sites / accounts / groups.

Experience and Qualifications

Desirable

• The ability to multitask, work to deadlines and keep a sharp eye for detail in a fast-paced environment
• Strong communication skills and enjoy collaborating with others to achieve shared goals
• A proactive, problem-solving mindset and the confidence to use your initiative to make informed decisions
• A positive, can-do attitude with a real enthusiasm for learning and developing new skills
• Confidence using IT systems
• Working with large volumes of data within Excel
• A keen eye for spotting opportunities to improve processes and a positive approach to change.

· Experience of cash operations, accounting and/or double entry book keeping