Administrator

Job Title: Administrator (Cover Sickness)
Job Type: Full Time, On Site
Location: Hinckley Depot, LE10 3NA

Pay: £12.71-£13.00 Per Hour

About the Role

We are recruiting on behalf of our client for an enthusiastic and organised Administrator to join the Highways Lighting team in Hinckley. You will provide high-quality administrative support, deliver excellent customer service, and help ensure the smooth day-to-day running of the team.

You will prepare and maintain documentation, coordinate and schedule work, keep records accurate and up to date, and build positive working relationships with colleagues and customers. You will also support continuous improvement initiatives to help develop more efficient ways of working.

Key Responsibilities

• Provide day-to-day administrative support to the Highways Lighting team.

• Prepare, maintain, and manage documentation accurately.

• Schedule, coordinate, and monitor work activities.

• Deliver excellent customer service to internal and external stakeholders.

• Maintain accurate records and databases.

• Build strong relationships with colleagues and customers.

• Support process improvement initiatives.

• Assist with problem-solving by gathering, reviewing, and acting on relevant information.

Essential Skills & Experience

• Previous experience in Administration or Customer Service.

• Relevant business qualification (or working towards one), such as NVQ Level 2 in Business Administration, Customer Service, or equivalent.

• Strong customer-focused approach.

• Proactive with the ability to interpret information and take appropriate action.

• Excellent problem-solving and decision-making skills.

• Strong communication and interpersonal skills.

• Confident and professional when dealing with colleagues, customers, and stakeholders.

• Excellent organisational and time management skills.

• Ability to work under pressure and meet deadlines.

• Good numerical and analytical skills.

• Competent using PC-based systems and able to learn new software quickly.