Casework Team Leader

Job title: Casework Team Leader
Job Type: Contract
IR35 Status: Inside IR35
Start date: ASAP
Duration: Until 31/03/2027
Pay rate: Competitive

Hours: 37 hours per week - 7.4 hour days

Location: Whitehall, London (Hybrid1-3 days per week, minimum, on site, as required for Business needs)

Role information:

We are seeking an experienced and motivated team leader to manage a high-performing casework team in a fast-paced, policy-led environment. This role requires strong leadership, sound decision-making, and the ability to deliver high-quality outcomes while ensuring compliance with governance and legislative requirements.

Key Responsibilities
* Lead a Casework Team, with line management responsibility contingent workforce colleagues.
* Make autonomous, evidence-based decisions in accordance with relevant legislation, policy and operational guidance.
* Seek advice and guidance from colleagues, senior leaders and subject matter experts where appropriate.
* Ensure sensitive and personal information is handled in accordance with data protection legislation and organisational policies.
* Respond promptly and professionally to enquiries, ensuring individuals are treated with sensitivity, respect and fairness, and identifying where additional support such as translation or interpretation may be required.
* Analyse evidence thoroughly and request additional information from relevant stakeholders where necessary to support informed decision-making.
* Provide advice, guidance and support to colleagues and stakeholders, building positive working relationships to support operational objectives.
* Oversee the accurate recording and effective use of casework data, producing management information, performance reports and statistics to support operational planning and decision-making.
* Ensure compliance with governance, quality assurance and operational procedures across the team.
* Deputise for senior managers when required.
* Support the recruitment, induction, training and ongoing development of Caseworkers.
* Promote a positive team culture, with a strong focus on staff wellbeing, performance and continuous improvement.

Essential Experience

* Experience of working within Government, or in partnership with Government, in a fast-paced operational delivery environment.
* Proven experience of leading, managing and developing teams, with a strong focus on wellbeing, engagement and performance.
* Experience of building effective relationships and collaborating with a wide range of stakeholders to achieve organisational objectives.
* Experience of applying policy, legislation or procedural guidance to make sound, evidence-based decisions.
* Experience of rules-based casework or operational decision-making.
* Experience of working in a high-volume, fast-paced operational environment.

Desirable Experience
* Experience of working within a policy-led environment.
* Experience of using management information and performance data to inform operational planning and service improvement.
* Experience of coaching, mentoring or developing colleagues.
* Knowledge of governance, quality assurance and compliance processes within an operational setting.

Interested in this position? please click "apply now"

We try to respond to all applicants, but sometimes this is not possible due to high volumes of applications; if you have not heard from us within 14 days, regrettably it means you have been unsuccessful on this occasion.
Company information:
This contract is being advertised by Rullion Ltd.
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.