Customer Service & Administrator Specialist

Job Title: Customer Service & Administrator Specialist

Location: Leeds LS15 8ZB

Contract: 6 months - Possibility to go permanent

Start Date: ASAP

Hours: Hybrid, 2 days in the office & 3 days from home

Pay Rate: £15.23 per hour, based on 37 hours per week

Background Checks: DBS and Basic Credit Check required

Experience and Qualifications - Essential / Desirable

The DC/DA Specialist provides analytical and administrative support to ensure accurate metering data is collected, validated, and estimated where required. This data underpins customer billing and industry settlement, so accuracy and timeliness are critical.

The role supports both internal teams and external industry partners, helping to resolve complex data and metering issues while delivering a high standard of customer service.

• Metering Data & Query Handling
• Ensure metering data is collected on time, either remotely or through on-site meter reads
• Liaise with customers, suppliers, and metering agents to arrange site access where needed
• Work with industry agents to resolve metering faults and data issues
• Validate and estimate consumption data in line with industry rules
• Investigate and resolve complex queries, working with internal and external stakeholders to reach compliant, customer-focused outcomes
• Process Monitoring & Improvement
• Monitor performance of key processes against agreed targets
• Analyse issues and process failures, identifying root causes and improvement actions
• Contribute to continuous improvement to support operational and customer outcomes
• Process Change & Documentation
• Support process changes and new implementations
• Carry out testing and maintain clear, accurate process documentation
• Ensure processes remain compliant with business and industry requirements
• Training & Knowledge Sharing
• Deliver training (formal or informal) to team members and new starters
• Act as a subject matter expert across end-to-end processes
• Promote "right first time" delivery and consistent ways of working
• Reporting & Performance Management
• Provide regular updates on workload, priorities, and progress
• Support team management by highlighting risks, issues, and capacity challenges
• Ensure performance standards and KPIs are consistently met

Essential

• Strong customer focus with the ability to resolve complex issues fairly and compliantly
• Analytical mindset with experience identifying root causes and improving data quality
• Ability to manage relationships with multiple internal and external stakeholders
• Confident decision-making in a complex, fast-changing environment
• Strong understanding of the importance of regulatory and compliance requirements

Desirable

• Knowledge of the energy industry or regulated environments
• Proactive, improvement-focused mindset
• Creative problem-solving skills and openness to new ways of working

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.