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Case Study

Delivering Contact Centre talent during Covid-19

We partnered with Co-op to support volume hiring during the COVID-19 pandemic.


Rullion has been working in partnership with Co-op since 2011 as their Managed Service Provider for all temporary workers and IT contractors.

The outbreak of the Covid19 Coronavirus Pandemic in early 2020 meant that Co-op were faced with a spike in their requirements for temporary contact centre workers to support increased demand in their convenience retail and funeral care businesses.

In addition to the increased number of requirements, the pandemic created several key challenges that needed to be overcome. One such challenge arose as the individuals to be recruited were regarded as key workers and would therefore need to be based at Co-op’s premises.

Our Solution

Rullion worked collaboratively with Co-op to develop a
solution that could meet all their increased recruitment
needs within these challenging conditions.

Key solution elements included:

  • Leveraging and developing our Talent Pool to meet
    increased hiring needs
  • Bespoke pre-selection and screening
  • Remote interviewing
  • Risk-free onboarding

Our Results


candidates pre-screened on behalf of Co-op


of pre-screened candidates interviewed by online video


on-site onboarding sessions held


temporary workers successfully onboarded


Read our full case study