Delivering Contact Centre talent during Covid-19
We partnered with Co-op to support volume hiring during the COVID-19 pandemic.
Rullion has been working in partnership with Co-op since 2011 as their Managed Service Provider for all temporary workers and IT contractors.
The outbreak of the Covid19 Coronavirus Pandemic in early 2020 meant that Co-op were faced with a spike in their requirements for temporary contact centre workers to support increased demand in their convenience retail and funeral care businesses.
In addition to the increased number of requirements, the pandemic created several key challenges that needed to be overcome. One such challenge arose as the individuals to be recruited were regarded as key workers and would therefore need to be based at Co-op’s premises.
Rullion worked collaboratively with Co-op to develop a
solution that could meet all their increased recruitment
needs within these challenging conditions.
Key solution elements included:
- Leveraging and developing our Talent Pool to meet
increased hiring needs
- Bespoke pre-selection and screening
- Remote interviewing
- Risk-free onboarding
candidates pre-screened on behalf of Co-op
of pre-screened candidates interviewed by online video
on-site onboarding sessions held
temporary workers successfully onboarded
“The time and professionalism to turn around over 100 starters in the space of 3 weeks is nothing short of miraculous. The team at Mosley street have not only helped us to staff our lines or helped people out of work get back in to work but have also helped us reach out to thousands of vulnerable customers across the UK get the food that the ultimately need. ”Matt Davidson, Sales & Service Community Team Manager, Co-op Service Centre