Rullion recently completed a nine-day project providing 118 customer service operatives to Govia Thameslink Railway (GTR), successfully enabling the seamless implementation of a replacement bus service during major improvement works across the Brighton Main Line route.
The project, launched in September 2018, will improve reliability and performance for passengers on the Main Line. The improvement works, which are now almost complete, are a key part of a £300 million government funded programme to tackle delay hotspots and boost the reliability of the railway in the South East, including the expanded Thameslink network.
To support the completion of this work, over 100 temporary workers were required to support customers using the rail replacement bus service over the final stretch of the improvement works.
Rullion was appointed as sole supplier for the provision of bus replacement customer service operatives From Brighton up to Crawley, covering 13 stations in total, to work throughout February 2019.
Rullion achieved a 100% fulfilment rate for this project, sourcing over 1400 applications, interviewing over 850 candidates, successfully placing 118 candidates in the temporary roles.
The temporary workers were vital to the upkeep of the excellent customer service expected and GTR were extremely pleased with the work carried out by Rullion. An outstanding 100% of managers at all sites said they would use Rullion again.
Feedback from GTR was excellent, with one Manager quoting:
“From all of us here, our gratitude to the staff that were based here for the nine days, they were a pleasure to work with and they handled situations well.”