Rullion’s Managed Solutions division achieves a NPS score of 48 (“Good”)
Our Managed Solutions teams – responsible for the successful delivery of our recruitment outsourcing solutions for brands such as Co-op, EDF, E.ON, Siemens, Unite Students, the UK Atomic Energy Authority (UKAEA) and United Utilities – have been rated with a Net Promoter Score (NPS) of 48 by our clients, contractors and temporary workers for the second quarter of 2018. This represents a 13-point increase in comparison to our first quarter rating and is graded “Good” on the NPS scale, only two points below “Excellent”.
Since 2017, we reward our Managed Solutions consultants based on client satisfaction and not placements made. Every quarter, we survey our clients and contractors to hear their feedback and calculate a NPS rating for the quarter. This ensures that our external stakeholders have a direct communication channel with Rullion that they can use to rate the service they receive, so that we can tailor our products and services to their needs.
“Success for us means exceeding our client’s expectations and we are committed to keeping our 100% MSP/RPO retention rate. We work in close partnership with our clients, and their feedback is critical because we implement it in our quarterly plans to offer them a better service”, says Rachael Langton, Client Director at Rullion. “These surveys are really important because they represent the perfect opportunity for both our clients and candidates to tell us directly what matters for them. I’m glad to see these great Q2 results and I would like to thank the teams for their hard work”.
The NPS metric is used to measure the likeliness of a client recommending the services of a company. It can range from -100 to 100. A 0 to 49 result is considered “Good”, while any result above 50 is considered “Excellent”.