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Back to basics: Why customer experience matters

At Rullion, we work hard to ensure we go the extra mile for our clients, providing the best customer experience possible. At a recent Rullion Leadership Practice event, we brought together Thought Leaders from a range of industries and sectors, and Senior Consultant, Eleanor Martin took the opportunity to speak with Dave Hazlehurst, Partner at PH.Creative about the power of customer experience. Here Dave shares his personal encounter and reminds us of why customer experience is so important.