Customer Service Advisor

Job Description

Are you a customer-focused professional with a passion for providing exceptional service? Do you thrive in a fast-paced environment and enjoy solving customer queries with empathy and efficiency? If so, we have an exciting opportunity for a number of Customer Service Advisors to join the Billing team at United Utilities, a leading utilities provider serving 7 million customers in the UK.

As a Customer Service Advisor, your primary responsibility will be to deliver a high-quality, helpful, and friendly service to our valued customers. When our customers contact us via phone, you will be the friendly voice and expert point of contact for any billing-related requests or queries. Your dedication to prioritizing workload, reacting swiftly, and maintaining accuracy will ensure our customers receive the best possible service. Each interaction will be unique, offering you the opportunity to showcase your expert knowledge and problem-solving skills while delivering first-class customer service.

What You'll Need:

• Passion for Customer Service: Previous experience in delivering exceptional customer service is valuable, whether it's within a contact centre or another environment.
• Strong listening and communication skills: along with resilience and rapport-building abilities, will set you up for success.
• Tech Savviness: Comfortable multitasking, you'll confidently navigate IT systems while engaging with customers on the phone.
• Quick Reactions: You'll quickly respond to customer needs and work accurately to ensure a seamless customer experience.

Training and Working Hours:
Your journey starts on 22^nd January 2024 with a comprehensive training period from 9.00 am to 5.00 pm, Monday to Friday. For these first 7 weeks, you'll be fully immersed in developing your skills. Note that no holidays can be taken during this period, as we want to give you the best possible training.

Shift Pattern:
Once the training is complete, you'll embrace the excitement of a 4-week rolling rota, spanning 37 hours per week. You'll dazzle our customers between 8am and 8pm, Monday to Friday. And don't worry, you'll have one Saturday in every four weeks to shine between 8am and 5pm.

Example Shift Pattern:

Week 1: 8am - 4pm Monday - Friday

Week 2: 9am - 5pm Monday - Friday

Week 3: 10am -6pm 4 days in the week with a flexible rest day and 8am - 4pm on Saturday

Week 4: 12pm - 8pm Monday - Friday

Why Choose Us:

• A Vibrant Work Environment: Be based at our state-of-the-art offices in Sir Christopher Harding House, Whitehaven, where you'll have access to a range of fantastic facilities, including free parking and views overlooking the Whitehaven Harbour.
• Embrace Diversity: We believe in the power of diversity, and we're excited to welcome candidates from all backgrounds. Our goal is to build a team that reflects the richness of our diverse customer base.

What are you waiting for? Apply now to come and join us at United Utilities!

Please note that due to the expected high volume of applicants, only shortlisted candidates will be contacted.

IMPORTANT INFO:
Should your application be successful, and you are offered the role, a series of pre-employment checks will be conducted before your appointment can be confirmed. We will require a satisfactory report from the Disclosure Barring Service and a Credit Check.

About Rullion:
Since 1978, Rullion has been securing exceptional candidates for a range of clients, from well-known brands to SMEs and start-ups. As a family-owned business, Rullion takes pride in building long-lasting relationships with both clients and candidates, focusing on credibility and honesty. We provide a wide range of talent consultancy services to diverse clients, supporting equal opportunities for both employees and applicants. At Rullion, we celebrate and support diversity and are committed to ensuring a positive and inclusive work environment. MMagee

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.