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Location: England, Greater Manchester, Manchester

Customer Service Agent

England, Greater Manchester, Manchester
£82.00 per day

Job Description

Job Title; Customer Service Advisor

Start Date; December 6th 2021

Duration; 3 Months

Job Type; Temporary Contract

Location; Office Based in Manchester City Centre

Pay Rate; £10.19 per hour PAYE

Working Hours:

You will be required to work on a rotational basis of 37.5 hours per week with shift patterns varying between the hours of 8.00am- 10.00pm.

Weekend Working is required, Every Saturday & Sunday during busy periods with pre-arranged lieu days in the week. During quieter periods candidates will be expected to work 2 in 4 weekends * Please note this is dependant on workload and cannot be guaranteed.

You will receive your rota 4 weeks in advance.

Role Overview

My Client, Coop Group in Manchester are recruiting Customer Services Advisors to join their offices in central Manchester.

You will be working in a state-of-the-art office based 2 minutes away from Victoria train and tram station and 3 minutes away from Shudehill bus station. The office has a fully equipped gym and 2 restaurants and coffeehouses in addition to an onsite shop and post office.

The role involves providing customer support across Coop's Funeralcare & Ecommerce departments.

Full training will be provided however you will need a good understanding of IT systems and previous experience in a contact centre environment or customer facing role is essential.

ROLE PURPOSE

  • Providing a first call resolution to client queries over the phone and via email
  • Answering calls to make initial arrangements to bring deceased into our care
  • Administration duties

Requirements:

  • Excellent customer service skills
  • Good IT skills with knowledge of using Excel, Microsoft Office 365
  • Previous experience of working in a contact centre environment or customer facing role
  • Confident telephone manner

Interested in this position? please click "apply now"

We try to respond to all applicants, but sometimes this is not possible due to high volumes of applications; if you have not heard from us within 14 days, regrettably it means you have been unsuccessful on this occasion.

This vacancy is being advertised by Rullion Ltd acting as an employment business

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

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Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Apply Now

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