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Location: England, Cheshire, Warrington

Customer Service Advisor (DS&M)

England, Cheshire, Warrington

Job Description

£11.42 per hour

The Customer Advisor Advanced role within the Developer Services and Metering team at United Utilities is a wide-ranging role supporting a number of activities including frontline customer service activities, LCSP, mailbox management, ownership of customer and developer queries, tracking of new connections and back office administrative support for the wider team.

Job Accountabilities

  • Dealing with telephone queries from customers / developers
  • Interrogation of customer requirements establishing flow rates, size of connection and meter requirement
  • Providing customers with budgeting costs
  • Creating quotations for customers on SAP and generating work orders to contractors
  • Dealing with written & verbal complaints
  • Handling payments from customers and raising sales orders/invoices
  • Co-ordination of plot / address information with customers and Data and Knowledge Management
  • Providing support and advice to other roles within Customer Operations
  • Adherence to all business key performance indicators
  • Resolution of billing exceptions

Knowledge and Skills

  • Excellent experience in a customer facing organisation
  • Extensive knowledge of all Microsoft office applications
  • Ability to deal with customer queries over the phone
  • Good communication and organisation skills
  • Experience of working with contract partners

More information about the Developer Services team can be found on the below link:

Working 37 hours per week, Mon to Fri between 8am and 6pm
Contract for 6 months initially

Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from Disclosure Barring Service and a Credit Check

This vacancy is being advertised by Rullion Ltd acting as an employment business.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

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