Customer Advisor Advanced - Part-Time
Job DescriptionAbout the role:
As a temporary Customer Service Advisor (This is a contract role for 12 months), you're on the front line, delighting customers and solving their problems every day. No two days are ever the same, so you'll handle a wide variety of queries, issues and complaints relating to water and waste water.
You'll have the satisfaction of managing customer queries from the first call right through to the best possible solution, either directly or by liaising with our colleagues in other departments and/or arranging follow on activities. It's your job to help get it right first time, preventing repeat or duplicated contacts by correctly setting customer expectations and demonstrating your expert water knowledge (they'll teach you everything you need to know) and offering first class customer service in every interaction.
What you'll need:
You'll need some proven experience delivering exceptional customer service (although this doesn't have to be within a contact centre) and it's important you have strong listening and communication skills. You should also be competent in the use of IT systems and be confident implementing their escalation process.
Training will take place Monday to Friday full-time hours between 9am - 5pm for 4 weeks. No holidays can be taken during this time.
Once fully trained your shift pattern will be one of the below:
24 hours per week shift pattern -
you will work 2 days in the week (8 hour shifts between 8am-6pm) with 1 fixed rest day and 2 flexible rest days. And 1 day at the weekend (Saturday or Sunday- 8 hour shift between 7am-10m)
20 hours per week shift pattern - you will work on a 2-week Rota
Week 1 - 5 x 4-hour evening shifts Monday-Friday between 5pm-10pm.
Week 2 - 4 x 4-hour evening shifts Monday-Friday between 5pm-10pm with 1 fixed rest day and 1 x 4-hour weekend shift (Saturday or Sunday between 7am-10pm)
A 5% shift allowance is applicable once you are fully trained taking the pay rate to £11.75 per hour.
Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service & a Credit Check
This vacancy is being advertised by Rullion Limited acting as an employment business.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.