IT Service Desk Analyst

Job Description

Rullion are currently recruiting for a IT Service Desk Analyst to join a successful, growing business and a fast-paced service desk. Are you looking to join a forward thinking, leading company that offers excellent career progression and opportunity for personal development?

This role will be responsible for providing 1st line technical support to users throughout the business. You will be expected to respond to support enquiries directly from clients and be comfortable in providing support through phone, email, intranet and in person.

You will be working closely with the service support teams, development teams and key business tsakeholders to ensure that incident are managed through to resolution.

About you?

Essential

Excellent written and verbal communication skills.
Ability to effectively identify issues, log and communicate to other personnel.
Ability to work well under pressure, ensuring a structured approach is maintained at all times.
Incident diagnosis and Problem solving skills within an IT environment.
Excellent interpersonal, communication and negotiation skills, both verbal and written.
Ability to plan, coordinate and prioritise different activities.
Ability to liaise with, and relate to, a broad spectrum of individuals.
Strong customer service ethos with a can do mentality.
Comfortable in playing a key role within a team environment.
A flexible approach to the provision of support services to a dynamic, growing business.
A strong desire to learn new skills.

What's on Offer /?Benefits?

My client if offering a competitive salary, great benefits and a real opportunity to progress and develop in your career.

Get in Contact?

Elena Leverone
Elena.leverone@rullion.co.uk
0161 601 3311

This vacancy is being advertised by Rullion Ltd acting as an employment?agency.?

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.?