Location: United Kingdom, Wales, East Midlands
Job DescriptionWe are looking for an Experienced Change Manager to work with our client on creating and establishing a change process across the UK and help build and shape a team, we are looking for someone who has been involved in this journey before with other businesses.
The successful candidate will be required to take ownership and accountability for the successful delivery of change to the UK Business.
The role will include, but not be limited to:
Identify, design and delivery improvements to the UK change function to demonstrate an improvement in the success of the UK change capability.
Working with the Service Operations and Integration leads and the Central Change Management team, ensure that all change activity required for the UK is completed against the SLA's and quality criteria in place
Perform the quality assurance process against the UK change process
Drive all IT Service Providers in their responsibilities for change management
Track, collate and report the performance of the change management service overall, taking the necessary feeds from the IT Service Providers
Work with the Service Operations leads to discuss performance of change management, any issues and opportunities
Where IT service providers are not adhering to their contractual obligations for Change Management work with Service Integration to address these
Work with the Incident & Problem Management function and IT Service Providers to identify opportunities and risks in the change process and ensure these are captured and agreed with the relevant stakeholders prior to implementation
This vacancy is being advertised by Rullion Ltd acting as an employment business
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