Business Support Officer
Job DescriptionMain Purpose
To provide a comprehensive, professional, proactive, customer focused business support
service to the organisation, enabling services to meet their statutory and legal obligations
and our Borough Plan.
Provide comprehensive business support service as required, duties may
include; mailbox management, finance processing, inputting, storing and
archiving of data, meeting arrangements, caseload management and note taking.
Maintain IT systems, including local and corporate IT systems, spreadsheets,
databases to be able to produce appropriate outputs, e.g. reports.
Update IT systems to ensure that individual records are up to date with
information required for statutory returns and local datasets, ensuring the data is
up to date, accurate and reliable.
To work flexibly across the service, working on a range of activity to provide
proactive support to service users.
To manage a demanding and reactive workload in a responsive way to assist the
Business Support Team Leader to meet key objectives and external regulatory
To ensure the professional delivery of established business processes such as
database management to support the organisation.
To work with colleagues and team leaders to identify areas for improvement,
ensuring the support offer remains appropriate for all service users.
Embrace new technology to support service users, to ensure that the level of
support offered is flexible and in line with Lambeth's ways of working.
To work methodically to priorities work and meet deadlines.
Use innovative and imaginative thinking to improve service delivery.
In an emergency situation, work can be amended from BAU to adopting
provisioned tasks in relation to the issue.
Undertake other duties appropriate to the post that may reasonably be required
from time to time.
It is recognised that there are local service knowledge requirements for the effective
operation across business areas. To ensure high levels of service delivery and maintain
business standards, detailed service menus and service specific SLA's have been
developed to capture the specialist functions required.
The post holder will be required to liaise with various teams and services across the
organisation. Key contacts will include officers across all directorates, members of the public,
service users and suppliers.
This post demands a high level of flexibility, a positive attitude and ability to adapt to
changes due to service needs. This post is office based, with some flexibility to work from
home and the postholder will be expected to work across Lambeth estate to provide cover
for similar roles as well as work to Lambeth's paperlite agenda.
The following accountabilities apply to all posts as relevant to and consistent with their grade
- To implement the Council's Equal Opportunities and Diversity policies and to work actively to
overcome discrimination on grounds of age, disability, gender, race, religion/belief, sexuality or status in the Council's service. To take responsibility appropriate to the post held for
tackling racism and promoting good race, ethnic and community relations.
- To ensure that the Council's values, policies, procedures, Standing Orders and Financial
Regulations and relevant external regulations, standards or legal requirements, including the
Data Protection Act, the Computer Misuse Act, the Health & Safety at Work Act and other
relevant legislation are integrated into work programmes and service delivery.
- To undertake research including identifying examples of established best practice in other
authorities and organisations and taking account of current and planned protocols and
processes within Lambeth and prepare and present advice and reports to professional
standards which enhance the council's reputation.
- To maintain strict confidentiality wherever required.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.