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Location: North West England, Manchester, United Kingdom

Lead Infrastructure Analyst

North West England, Manchester, United Kingdom

Job Description

We are Swinton Insurance. We've been helping people to find insurance for over 60 years. And we're far from done. With a fresh focus, a clear vision and some incredible projects on the go, there's never been a better time to join us - and to develop your career with one of the UK's leading digital Insurance Brokers. As a business we are responsible, open and honest.

We drive change through ongoing evolution and we make the right choices to enable our business to continue to succeed and thrive. We are looking for these qualities in our teams and proactively appoint individuals who share our vision, and translate this into their professional lives and approach to work.

We are currently looking to recruit a Lead Infrastructure Analyst who will play a key role in supporting both Swinton's new IT Integration and Transformation programme as well as BAU activities.

Purpose of the role: To be a technical lead, providing expertise and direction in designing, developing, delivering and supporting the Group's infrastructure including compute, storage, networks and communications across hybrids of on-premise, co-location and cloud services. In supporting the business, the Lead Infrastructure Analyst must have in-depth knowledge of how the business operates, as well as the systems and services that underpin the operations. They must have the ability to quickly diagnose issues and escalations at an expert level and design/co-ordinate the technical response efficiently and in a safe manner to ensure that the business continues to function when issues arise.

Key Accountabilities & Responsibilities:

To support the operational running of the Group's infrastructure. Responsible for protecting service operations through change control and governance. Collaborating with Service Management teams to identify risks, complete incident root cause analysis and resolve problems.
To support the Team Manager in ensuring that all requests, incidents, problems and changes are completed to a high standard and within SLA
To lead supplier engagements to support 3rd party systems and services and associated technologies. This entails 'hands on' support, as well as day-to-day co-ordination of Infrastructure Analysts within the team.
Proactive technical resource management including availability, capacity, performance and operability.
To identify and deliver continuous improvement initiatives, leveraging tooling and automation to improve efficiency and service to the business
Ensure your own continuous professional development by participating in external networking/conferences/associations/groups, to stay current on Industry developments & innovations. Encourage, support and coach other team members in their own development
Maintain a positive and solution oriented approach to work, providing open and honest feedback
In all internal and external contact, present a professional and positive image of the department, the team and the company as well as maintaining mutually constructive, positive and beneficial relationships
Take all reasonable steps to ensure appropriate confidentiality
Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role
Assist in, and support activity in other areas of ISS \ IT Operations as required, including Service Delivery, IT Infrastructure, Information Security and IT Administration
Required Experience:


Highly motivated / motivational to see success, delivered via their efforts and collaboration with peers
Previous 'hands on' experience as an infrastructure analyst, proficient with VMware, Active Directory, MS Exchange/O365, SCCM and associated hosting technologies
Practical experience in delivering and supporting Microsoft Azure and Office 365 administration
Experience of networking in an enterprise datacentre environment
HP Switches & Cisco Switches
F5 Load balancers - It would be preferable if you were experienced in Checkpoint/Juniper/F5's but not essential.
High degree of operational awareness, and can therefore generate positive operational outcomes through the change they are delivering
Proactive mindset, with a continuous improvement mentality
Robust / up to date knowledge and experience of telephony system capabilities delivery in a contact centre environment
Previous experience of working in a regulated environment


Understanding of the UK General Insurance market.
Experience of delivering project change
Experience of technologies that support telephony systems; networks, server, active directory
Experience of ITIL service management framework

If you are interested in playing a part in this exciting integration project, then please apply at the earliest opportunity.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit enquiry, a criminal record check, residency and right to work checks.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

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