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Location: United Kingdom, Yorkshire & the Humber

Technical Support - Windows 10

United Kingdom, Yorkshire & the Humber
£19.90 - £20.00 per Hour

Job Description

Technical Support Officer - Windows 10

One of our Blue Chip clients requires a Technical Support Officer with Windows 10 experience - skills below:

Providing support for the Windows 10 Team Leaders during the configuration, migration and QA stages of site rollouts.

Provide technical support for the Business Engagement Team leads and provide assistance in business engagement with the site contacts.
Provide floor walking support for staff migrated to Windows 10.

Promoting the benefits of Windows 10 including highlighting key training messages.
Liaise with Service Support Staff to escalate issues, provide cross training and support.
Provide support for the Training Manager/ Team leaders on site when required.
Cascade info re issues/fixes to support colleagues

Provide feedback to enable the updating of processes where applicable

Skills Required:

Excellent organisational skills
Excellent communications skills to all level of staff

Knowledge of Windows 10 features and functionality.
Ability to troubleshoot basic application, operating system and hardware issues
Active Directory administration skills.
Ability to reimage devices and carry out QA.
Ability to train and assist users on site/remotely

Work flexible hours including evenings and potentially weekends

To pick up a wide range new skills quickly
Able to translate technical jargon into language that business users can understand

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

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