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Location: United Kingdom, North West England, Wirral

Team Member Clerical

United Kingdom, North West England, Wirral

Job Description


10.89 P/H


Welcome to SP Energy Networks - SP Energy Networks

I am currently recruiting for an Electrical Networking company that delivers electricity to homes and business in Central and Southern Scotland, Merseyside, Cheshire, North Wales and North Shropshire. No matter who you pay your bill to, they are the people to contact for all enquiries relating to the electricity network.

Main Responsibilities

To raise and process within appropriate legislative timescales, the necessary road Opening Notices/Permits to allow our contracting partners and staff to work within legal parameters.
To process the necessary fault-related plant maintenance orders and scopes to facilitate payment and appropriate registering of costs.
To provide an efficient and effective support service for the processes associated with facilitating and co-ordination all aspects of the repair of HV and LV faults within the Operations function.
To raise the timely Payment Authority Orders in settlement of Fixed Penalty Notices imposed by Local Authorities for any defects or advice not submitted in specified time period.
To ensure Purchase Orders and Call Off Orders relating to faults are created and managed in good timescales.
To raise the appropriate Plant Maintenance Orders on an on-going daily basis to facilitate any work on the network.
To raise and process within appropriate timescales the relevant paperwork to allow the raising of road opening notices/permits, e.g. within 2 hours of us starting to excavate on a fault.
To raise and process within appropriate timescales the relevant planned notices and permits to allow planned works to commence
To raise and process the relevant work instructions for our cable contractor partners on an on-going basis.
To raise and process any requests for purchase orders relating to faults on the network.
To process the necessary invoice for re-chargeable work.
Liaison with contractors to ensure correct controls and monitors are in place
Co-ordination of field staff resources
Raising, control and processing of appropriate operational paperwork
Raising, control and processing of appropriate paperwork to ensure compliance with current legislation
Collection of technical and non-technical information from field staff to ensure the accurate and timely passage of information to various internal staff and other business units.
Preparation and dissemination of appropriate weekly and monthly reports
Responsible for dealing with faults and emergency overflow calls from the DCC to aid appropriate metrics.
Desirable Skills

Knowledge of Energy Networks policies, procedures and working practices.
Working knowledge of health, safety and environmental legislation.
Developed customer service skills
Good interpersonal skills

Excellent telephony skills
Excellent time management skills.
Developed negotiation and communication skills.
Knowledge of excavation and lay contract terms.
Flexible approach, responding quickly and flexibly, where required, initiating change and supporting others.
Ability to recognise unacceptable customer and business outcomes and therefore escalate responses to secure an appropriate resolution.
Knowledge of relevant IT support systems and processes.
Establish good working relationships with field staff and Corporate staff.
Influence field staff on all our processes.

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

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