Job DescriptionService Manager required for a client based in Nottingham.
You will be familiar with leading reviews of IT Service Management Operational processes; working with all parties involved in a multi-sourced supplier model to drive support activities throughout
The project scope for this role will cover - Incident Management, Problem Management, Change Management & Knowledge Management
The Service Manager needs to be able to assess current working practices looking at Process (end2end), People (behaviours\culture\collaboration), Products (underpinning tooling) & Partnerships (working relationships between all parties involved) to identify and recommend improvements in line with programme needs, while looking at the longer term strategic items for the business.
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