Location: North West England, United Kingdom, Cheadle
Job DescriptionWe are working with a Legal and Insurance technology business who are very much a family owned and orientated business with several large projects coming up over the next couple of years. They have an excellent company culture, with a very welcoming environment whilst also being driven and determined to uphold the most efficient service to customers.
As the IT Lead you will be playing a hybrid role of IT Supplier Relationship Management and Development Support to the wider team. This will also include:
Maintain and support the IT Sourcing strategy
Undertake regular service reviews with each supplier against defined SLAs, recognising achievements, monitoring performance against Service level metrics and KPIs, identifying any risks, issues and pipeline activity
Produce, review and continuously improve a service improvement programme for suppliers, including supplier feedback, recommendations regarding improvements for the business to make as a whole
Manage and turnaround underperforming suppliers, escalate as necessary, or terminate engagements of the services
Supporting to the wider development team within the company, covering workload as required and elevating the workload of developers
Contributing to the overall development team output and deliverables
To be considered for the IT Lead role you must demonstrate:
Experience in maintain and supporting supplier relationships
Strong track records of successful client relationship management and key stakeholder engagement
Strong negotiation and influencing skills, with the ability to influence decision makers (to Board/Director level)
Any kind of development background, whether it is around MI Development, SQL Scripting, crystal reports, etc.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.