Customer Service Advisor Full Time
Job DescriptionOur award-winning team is based in one of Manchester's newest landmark buildings, 101 Embankment, next to the Cathedral. In the heart of the city, within easy walking distance of all public transport links, you'll enjoy our unique customer-centric environment.
As a Customer Service Advisor at Swinton Group, you will take personal accountability for each call. You'll be the first point of contact for existing customers that are looking to amend their policies. The ability to provide an exceptional customer experience as well as up sell our products, build customer loyalty and confidence will be key to your success.
We'd love to get to know you if you have experience of working within a Contact Centre, and/or Insurance, however if you have experience in providing excellent customer service, we'd like to chat too!
What you get in return
As a Financial Services organisation, we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers.
This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit enquiry, a criminal record check, residency and right to work checks.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.