Job DescriptionJOB TITLE: Driver / Tour Guide
LOCATION: Cruachan Visitor Centre, Dalmally
SALARY/RATE AND BENEFITS: £9 per hour + holiday pay
YOU MUST HAVE BE THE FOLLOWING: A Confident and experienced driver of a vehicle with 8 passenger seats.
IDEALLY YOU ALSO HAVE: Excellent verbal communication and people skills
COMPANY INFORMATION: Drax Energy
Main Purpose of Job
Provide visitors with a guided tour of Cruachan Power Station's tourist route ensuring an informative and enjoyable experience.
Provide an informative and enjoyable experience tailored to suit all visitors and answer questions accordingly.
Engage with all visitors to the centre, delivering exceptional customer care at all times.
Assist in café, reception and gift shop as required.
Ensure the safety and welfare of visitors whilst on tour and in the visitor centre and grounds.
Assist with cleaning of the centre, grounds and coaches as required.
Duties as delegated by Visitor Centre manger
Skills, Knowledge & Experience
Confident and experienced driver of a viechle with 8 passenger seats.
Excellent verbal communication and people skills.
Ability to naturally engage with a variety of visitors.
Experience in a customer interface and working within a small team environment.
Cash handling experience
Dealing with verbal enquires
Knowledge of local area, attractions and places of interest
Positive approach to change
Flexible in adapting to different situations.
Complexity and Creativity
Required to deal with customer issues efficiently and effectively.
Assist with the organisation of large groups of customers of all ages.
Maintain excellent standards within the visitors centre.
Judgement and Decisions
Ensuring smooth running of guided tours, in particular providing a safe environment for all staff and visitors, together with a pro-active approach to all health, safety and environmental matters.
Dealing with complaints timorously and on occasion with hostile customers in a professional and sensitive manner.
Excellent verbal communication skills and experience in a customer interface.
Full UK driving Licence
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