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Location: Scotland, United Kingdom

Driver / Tour Guide

Scotland, United Kingdom
Competitive

Job Description

JOB TITLE: Driver / Tour Guide

LOCATION: Cruachan Visitor Centre, Dalmally

SALARY/RATE AND BENEFITS: £9 per hour + holiday pay

YOU MUST HAVE BE THE FOLLOWING: A Confident and experienced driver of a vehicle with 8 passenger seats.

IDEALLY YOU ALSO HAVE: Excellent verbal communication and people skills

COMPANY INFORMATION: Drax Energy

ROLE INFORMATION:

Main Purpose of Job

Provide visitors with a guided tour of Cruachan Power Station's tourist route ensuring an informative and enjoyable experience.

Accountabilities

• Provide an informative and enjoyable experience tailored to suit all visitors and answer questions accordingly.
• Engage with all visitors to the centre, delivering exceptional customer care at all times.
• Assist in café, reception and gift shop as required.
• Ensure the safety and welfare of visitors whilst on tour and in the visitor centre and grounds.
• Assist with cleaning of the centre, grounds and coaches as required.
• Duties as delegated by Visitor Centre manger

Skills, Knowledge & Experience

• Confident and experienced driver of a viechle with 8 passenger seats.
• Excellent verbal communication and people skills.
• Ability to naturally engage with a variety of visitors.
• Experience in a customer interface and working within a small team environment.
• Cash handling experience
• Dealing with verbal enquires
• Knowledge of local area, attractions and places of interest
• Positive approach to change
• Flexible in adapting to different situations.

Complexity and Creativity

• Required to deal with customer issues efficiently and effectively.
• Assist with the organisation of large groups of customers of all ages.
• Maintain excellent standards within the visitors centre.

Judgement and Decisions

Ensuring smooth running of guided tours, in particular providing a safe environment for all staff and visitors, together with a pro-active approach to all health, safety and environmental matters.

Dealing with complaints timorously and on occasion with hostile customers in a professional and sensitive manner.

Minimum Criteria

Excellent verbal communication skills and experience in a customer interface.
Full UK driving Licence


Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

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