Drainage Support Officer
Job DescriptionJob Purpose
To provide a wide range of administrative support to a multi-functional Drainage Area team employing up to 80 employees who are responsible for carrying out both reactive and planned work on the wastewater network and associated powered and non-powered assets.
Support the Integrated Drainage Area Study process and monitor/track progress of outputs
Co-ordination of internal and external communications e.g. written complaints, requests for information etc and allocation to the appropriate member of the team.
Track written and escalated complaints and information requests received into the Drainage Area office, ensuring that Service Level Agreements (SLA's) are met.
Support SIM/CMEX multifunctional teams to allocate customer contacts to appropriate team and help identify unresolved jobs and potentially dissatisfied customers
Provision of administrative support at meetings e.g. note taking and minutes distribution
Track action logs and the completion of actions and escalate where required.
To monitor vehicle/tools and equipment inventory
Stock control and procurement of goods and services e.g. uniform, stationary, tools, equipment, PPE etc
Population of shift and standby rota's
To book training courses for team members including liaison with scheduling teams to ensure non-availability is recorded
Recording and collation of regulatory, statutory and performance data to ensure compliance with internal and external audit requirements
Log all asset surveys e.g CCTV, equipment inspections etc. on appropriate trackers
Collation of daily vehicle check sheets and defect notices.
Collation of fuel card transactions
Knowledge and Skills
Good organisational skills
Good time management skills - able to work to deadline and achieve objectives
Ability to work as a member of a team
Effective communication skills - able to liaise with internal and external stakeholders
Flexibility and a willingness to support others
Excellent IT skills including the use of Microsoft Office programmes, particularly Excel, Word, Access and PowerPoint
Experience of IT systems such as GIS/mapping (e.g. OneMap), SAP
Driving licence and access to suitable vehicle to travel to off-site meetings
Educated to level 2 i.e. GCSE or equivalent, including mathematics and English at grades A-C
To apply and avoid missing out on this excellent opportunity, please email your CV across today.
Should your application be successful, and you are offered the role, several pre-employment checks need to be carried out before your appointment can be confirmed. Any offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service.
This vacancy is being advertised by Rullion Ltd acting as an employment business.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.