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Drainage Support Officer

North West England, United Kingdom, Rochdale
£11.21 per Hour

Job Description

Job Purpose
To provide a wide range of administrative support to a multi-functional Drainage Area team employing up to 80 employees who are responsible for carrying out both reactive and planned work on the wastewater network and associated powered and non-powered assets.

Accountabilities
• Support the Integrated Drainage Area Study process and monitor/track progress of outputs
• Co-ordination of internal and external communications e.g. written complaints, requests for information etc and allocation to the appropriate member of the team.
• Track written and escalated complaints and information requests received into the Drainage Area office, ensuring that Service Level Agreements (SLA's) are met.
• Support SIM/CMEX multifunctional teams to allocate customer contacts to appropriate team and help identify unresolved jobs and potentially dissatisfied customers
• Provision of administrative support at meetings e.g. note taking and minutes distribution
• Track action logs and the completion of actions and escalate where required.
• To monitor vehicle/tools and equipment inventory
• Stock control and procurement of goods and services e.g. uniform, stationary, tools, equipment, PPE etc
• Population of shift and standby rota's
• To book training courses for team members including liaison with scheduling teams to ensure non-availability is recorded
• Recording and collation of regulatory, statutory and performance data to ensure compliance with internal and external audit requirements
• Log all asset surveys e.g CCTV, equipment inspections etc. on appropriate trackers
• Collation of daily vehicle check sheets and defect notices.
• Collation of fuel card transactions

Knowledge and Skills
• Good organisational skills
• Good time management skills - able to work to deadline and achieve objectives
• Ability to work as a member of a team
• Effective communication skills - able to liaise with internal and external stakeholders
• Flexibility and a willingness to support others
• Excellent IT skills including the use of Microsoft Office programmes, particularly Excel, Word, Access and PowerPoint
• Experience of IT systems such as GIS/mapping (e.g. OneMap), SAP
• Driving licence and access to suitable vehicle to travel to off-site meetings
Desirable Criteria
Educated to level 2 i.e. GCSE or equivalent, including mathematics and English at grades A-C

To apply and avoid missing out on this excellent opportunity, please email your CV across today.

PLEASE NOTE
Should your application be successful, and you are offered the role, several pre-employment checks need to be carried out before your appointment can be confirmed. Any offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service.

This vacancy is being advertised by Rullion Ltd acting as an employment business.

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Further Details

Contract
IT/Technology, Administration, Secretarial & PA
Ref: 699173
Speak to Toni Wrigley today

Account Consultant

01925 677 309

Apply Now

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