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Location: North West England, Manchester, United Kingdom

Customer Service Agent- Temp to perm role

North West England, Manchester, United Kingdom
Competitive

Job Description

Customer Service Advisor- Insurance

6 -month temporary contract- Perm

Manchester City Centre

£9.99 per hour PAYE

*Please note a credit check and CRB forms part of the onboarding process*

My Client, Coop Group in Manchester are recruiting Customer Services Advisor to join their offices in central Manchester

A good understanding of IT systems is required and experience in a contact centre is essential

ROLE PURPOSE
•Instruct preferred suppliers and maintain good working relationship with suppliers.
•Ensure that reserves and payments are accurately executed on a Team portfolio of claims.
•Maintain and enhance data integrity by ensuring all claims and customer records are documented in a timely and accurate manner - including updating all computer-based records.




ACCOUNTABILITY
•Produce and process all documentation in an accurate and timely manner and ensure that the information passes to colleagues responsible for these activities.
•Ensure at all times the advice and services provided are consistent with all relevant procedures, processes, standards, behaviours and performance targets.
•Participate in activities to plan and implement activities to improve operating processes or procedures.
•Support the work of team colleagues, providing appropriate help, thereby enabling the team to improve its capability, to operate efficiently and maximise performance.Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. NCoates2018

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

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