Customer Service Associate - Central Manchester
Job DescriptionCustomer Service Associate
Location: Deansgate, Central Manchester
Flexible working pattern, Full time, Permanent
Salary: £16,000 -£24,000 + package
Our award winning team* is based in one of Manchester's newest landmark buildings, 101 Embankment, Deansgate. In the heart of the city, within easy walking distance of all public transport links, you'll enjoy our unique customer-centric environment.
We're different from traditional Contact Centres. We don't have any call-time limits or call boards; our aim is for every Swinton Insurance customer to go away happy - regardless of how long it takes. You'll be part of an energetic environment, with a diverse culture, using state-of-the-art office systems. Whilst you're building your career with us, we'll support you with extensive, ongoing training and development.
We're looking to grow our sector-leading Contact Centre Team with energetic, positive and collaborative individuals who want to grow their career with confidence. We'll provide you with ongoing training on all elements of working within our Contact Centre, in different teams, learning along the way and helping turn Nagging Doubt into nothing-to-worry about for our customers.
You'll be the first point of contact for inbound customer calls. As a Customer Service Associate, being a 'people person' who loves helping others is a must. Taking personal accountability for delivering an outstanding customer experience, and developing customer loyalty will be the key to your success.
Experienced in providing great customer service
Highly engaging and empathetic
An excellent communicator with brilliant listening skills
Intermediate literacy, numeracy and IT/Computer skills
Resilient and confident
The ability to multi-task and work collaboratively as part of a team
A positive and enthusiastic problem-solver
Contact Centre or financial services experience would be beneficial in this role, but it's not vital. We care about your ability to provide a great experience (either over the phone or in person), and your ability to help our customers make insurance decisions with confidence. We care about your work-life balance, so although you need to be committed to our shifts patterns, we'll provide you with the rota weeks in advance and offer flexibility where we can.
Does this sound like you? Please call our team on 0161 923 4279 for a chat about your future career with Swinton.
*UK National Contact Centre Awards 2018: Contact Centre Operational Support Team of the Year
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.