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What are the Most in-demand Skills for Call Centres in 2017?

The call centre industry is booming. From humble UK origins in the 1950s to the vast multi-level offices that operate today, call centers deliver a vital service to a whole range of industries. This article investigates how the call centre industry has changed with the availability and advancements of technology, and how the skills that staff need is also changing.

Are you working in a contact centre, or wondering what is keeping them going? Our "The Contact Centre is Booming, What Skills Are Recruiters Looking For?" article investigates how technology is helping to make call centres more efficient and a huge recruiter in the UK and abroad.

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