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Be a part of the flow of life, join our Contact Centre team

Help our customers keep life flowing smoothly

It’s our job to bring three million households and 200,000 businesses, clean, clear water and to take their wastewater away so our customers can simply get on with their day. In our busy Contact Centre, it’s all about helping our customers in the best possible way, whatever their query. Being just good enough isn't our way of doing things. We want to provide the best water and wastewater services in the UK and be absolutely genuine in the help and support we offer our customers.

Life at United Utilities

It's not your average day at the office, but that's alright with us. We’re a diverse team of customer service enthusiasts, based at our head office in Lingley Mere, Warrington. The facilities at Lingley Mere in Warrington are amazing, they include a free shuttle bus from Warrington town centre to Lingley Mere, on-site gym, Starbucks coffee shop, on-site restaurant, multi-faith room, walking routes, running clubs and generous free car parking facilities. Find out more about life at United Utilities here:

Our Contact Centre culture

Our Contact Centre is lively, fast-paced and energetic. We’re a positive bunch, and we’re here to delight our customers every day.

The job is not always easy, so we support each other every step of the way, working closely to build an open environment we all want to be a part of.

Our customer service division is split into three teams, all with a key role in helping our customers. The three divisions you could be a part of are:

  • Network Enquiries
  • Billing
  • Income

Sound like your cup of tea? View live jobs here.

Customer Service Is At The Heart Of What We Do
UU 21.6.17 3353
UU 21.6.17 3425

Not looking for a Contact Centre role?

Whether you love the great outdoors or the hustle and bustle of city life, you’re bound to find a role that’s perfect for you with us. Visit our careers website to find out more.

Find out more