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Customer Services

Lingley Mere, Warrington, Whitehaven, Cumbria
Not Specified (National Minimum Wage)

Job Description

Hours: 25 hours per week
9am-3pm Monday-Friday. Six hours a day, including a one hour unpaid lunch break

A bit more about the role

You will be based at one of our offices, providing support to our Customer Service business area. You will provide day-to-day general customer services support to the team, which will include:

  • Answering customer queries through a variety of means including: phone, email, letter
  • Resolving customer complaints
  • Update customers account information
  • Loggings of issues, complaints, queries
  • Ensuring queries are passed on to the relevant team
  • Providing general customer support and guidance

Skills, experience and qualifications:

  • Good communication skills
  • Good organisational skills
  • Works well in a team
  • IT literate
  • Confident
  • Flexible and able to work across various teams where required
  • Patience
  • Customer service experience preferred although not essential


Should your application be successful, and you are offered the job placement, a number of pre-employment checks need to be carried out before your appointment can be confirmed to include a Disclosure Barring service and/or a Credit check.

Diversity information is used for monitoring and reporting purposes only and will not be considered as part of the recruitment process.

Further Details

6 Months
Customer Service
Ref: 00014

Diversity information is used for monitoring and reporting purposes. If you do not want to answer the following questions, please select 'Prefer Not To Say'.