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Customer Services

Lingley Mere, Warrington, Whitehaven, Cumbria
Not Specified (National Minimum Wage)

Job Description

Hours: 25 hours per week
9am-3pm Monday-Friday. Six hours a day, including a one hour unpaid lunch break

A bit more about the role

You will be based at one of our offices, providing support to our Customer Service business area. You will provide day-to-day general customer services support to the team, which will include:

  • Answering customer queries through a variety of means including: phone, email, letter
  • Resolving customer complaints
  • Update customers account information
  • Loggings of issues, complaints, queries
  • Ensuring queries are passed on to the relevant team
  • Providing general customer support and guidance

Skills, experience and qualifications:

  • Good communication skills
  • Good organisational skills
  • Works well in a team
  • IT literate
  • Confident
  • Flexible and able to work across various teams where required
  • Patience
  • Customer service experience preferred although not essential

IMPORTANT INFORMATION:

Should your application be successful, and you are offered the job placement, a number of pre-employment checks need to be carried out before your appointment can be confirmed to include a Disclosure Barring service and/or a Credit check.

Diversity information is used for monitoring and reporting purposes only and will not be considered as part of the recruitment process.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

Further Details

6 Months
Customer Service
Utilities
Ref: 00014












Diversity information is used for monitoring and reporting purposes. If you do not want to answer the following questions, please select 'Prefer Not To Say'.