Customer Services
Job Description
Hours: 25 hours per week
9am-3pm Monday-Friday. Six hours a day, including a one hour unpaid lunch break
A bit more about the role
You will be based at one of our offices, providing support to our Customer Service business area. You will provide day-to-day general customer services support to the team, which will include:
- Answering customer queries through a variety of means including: phone, email, letter
- Resolving customer complaints
- Update customers account information
- Loggings of issues, complaints, queries
- Ensuring queries are passed on to the relevant team
- Providing general customer support and guidance
Skills, experience and qualifications:
- Good communication skills
- Good organisational skills
- Works well in a team
- IT literate
- Confident
- Flexible and able to work across various teams where required
- Patience
- Customer service experience preferred although not essential
IMPORTANT INFORMATION:
Should your application be successful, and you are offered the job placement, a number of pre-employment checks need to be carried out before your appointment can be confirmed to include a Disclosure Barring service and/or a Credit check.
Diversity information is used for monitoring and reporting purposes only and will not be considered as part of the recruitment process.