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Service Manager

Manchester
£32,550 - £43,745

Job Description

Expiry date: 16:00, 08 June 2018

Are you seeking a role which offers the opportunity to use your experience of service management to improve the quality of IS services? 

We are seeking an experienced IS Service Manager to manage our existing ITIL aligned service management processes and manage critical day to day service delivery issues through to resolution.

Technology is important for TfGM, it underpins everything we do from supporting the Metrolink to providing online journey planners and everything in between. We are investing and scaling up our Technology function and want experienced and talented professionals who have the passion and drive to help us deliver better and faster using the latest technologies.

You will have experience of change management and managing external IS service providers against their agreed contractual service level agreements.  You will have an excellent knowledge of the ITIL framework and experience in designing and implementing service level agreements and service management processes. Also important is experience of working in an Agile environment, working to tight timescales and displaying strong communications skills.

You will preferably be qualified to ITIL Expert (v3) or ITIL Service Manager (v2) level but we will also consider ITIL Foundation level.   Ideally you will also have experience of delivering continuous service improvements as well as managing internal change processes to ensure core systems are highly available to the business and operating as effectively and efficiently as possible. 

In return, as well as a competitive salary, we offer a fantastic range of benefits, including: 
- free home to work travel by train or Metrolink within the Greater Manchester boundary; 
- free bus travel across Greater Manchester; 
- 27 days annual leave; 
- access to the local government pension scheme.

At TfGM we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are actively building a diverse workforce and want to create an inclusive environment as we recognise the importance of our workforce reflecting the communities we serve.

If you believe you have the skills and expertise we need at an exciting and challenging time for our IT team, we would really like to hear from you!  

PLEASE APPLY FOR THIS VACANCY BY SUBMITTING YOUR CV INCORPORATING A COVERING LETTER CONFIRMING HOW YOUR SKILLS AND EXPERIENCE MEET THE REQUIREMENTS.

For more information and to apply, please visit https://app.vacancy-filler.co.uk/salescrm/Careers/CareersPage.aspx?e=LMo8nnTwYNakqg7S_1pe4oCZM1u1Qf5NbVrDJRX4zPh5i1blp1sVF8ue3p2Is3AdDqbomBDr3W4 ~

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Further Details

Permanent
Ref: MAY20183817