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6 Reasons to Work in our Contact Centre

At Swinton Group, we're different.

With state-of-the-art facilities and a customer-obsessed culture of ‘do-ers’, we’re leading the way for a new breed of Contact Centre, actively dispelling any misconceptions and creating a rewards-based environment that is built to ensure our teams succeed.

Customer service is becoming one of the UK's most in demand careers, and at Swinton Group we look for and reward exceptional people. Contact Centres are changing, so if you're an energetic, enthusiastic people person, who enjoys working in a customer centric environment, maybe it’s time you considered a career with us.

To help you decide, here are six reasons to consider joining our Award-Winning Contact Centre:

1. You don’t need Contact Centre experience.

As long as you have great interpersonal skills and a friendly telephone manner, you don’t need previous experience. Whether you’re fresh out of university or working in retail or hospitality, we can offer you the perfect platform to launch a long-lasting career delivering exceptional customer service.

2. High job satisfaction.

As the front-line contact for our customers, you’ll get the opportunity to talk to people from all walks of life. Not only that, it’s your job to ensure our customers are satisfied – turning Nagging Doubt into nothing-to-worry about. Nothing beats the buzz of successfully solving a customer’s problem – a truly rewarding experience. We work hard to create an environment where your commitment will be rewarded from both a recognition and financial perspective. You will receive on-going training, and as you progress your career journey and reach specific milestones, your pay will continue to increase.

3. You can fast-track your career.

Contact Centres are not often renowned for offering great career progression opportunities – happily, we do! We refuse to micro-manage, as we believe our people work best when they're given independence. With personalised training and development, you can work your way up the career ladder at your own pace, with nothing stopping you from sky-rocketing to success. One of our team members recently commented:

“I like the opportunities that Swinton Group gives you for development. I started in the contact centre, and was able to progress quite quickly into a more senior role, with more responsibility. We’re always growing, so there really are loads of opportunities for progression here.”

4. You get plenty of perks. 

You can expect to receive a great benefits package when you start working in our Contact Centre – but did you know you get tons of perks too? From discounted gym memberships to reduced city centre parking, through to offers in local pubs, bars and restaurants, and many more. Manchester City Centre is a vibrant place to be and has been voted by City Life in their annual index as the seventh best city to live and work in the world. The travel publication quizzed urbanites from 32 cities around the world on food, culture, happiness, affordability and friendliness to find the best cities for living life to the full.

5. You make genuine, lasting friendships.

Ask anyone who works in a Contact Centre what the best thing about their job is, and they'll say the people they work with. Our teams form tight-knit bonds - you only have to walk around the floor to see our teams laughing and joking together between calls. There's always a social in the calendar, and as we’re based in central Manchester, there’s no shortage of places to mingle with your new team members.

6. Our ethos is to "work hard, play hard".

Working in a Contact Centre, you can expect to strike a great work-life balance. We know how important your time is, so we provide you with your shift rotas weeks in advance. We want our employees to be their best selves at work – from amazing communal spaces, to paid leave to help local charities, we’ve got your work-life balance covered. One of our colleagues recently commented: 

“If I had to describe Swinton Group in three words, I’d say ‘rewarding’, ‘hard-working’ but above all else ‘fun’!”

Would you like to hear more? Check out our latest vacancies here, and start your career journey with Swinton Group.