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Customer Service Roles with United Utilities

Delighting customers, solving their problems every day.

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It’s our job to bring three million households and 200,000 businesses, clean, clear water and to take their wastewater away so our customers can simply get on with their day. It’s all about helping our customers in the best possible way, whatever their query. 

Being just good enough isn't our way of doing things. We want to provide the best water and wastewater services in the UK and be absolutely genuine in the help and support we offer our customers.

We currently have part time and full time Customer Service Advisor roles based in Sankey, Warrington and Customer Service Advisor full time roles based in Whitehaven in Cumbria , where you have the opportunity to delight our customers, and solve their problems. View the job details below, and if you think these roles sound the right fit for you, fill in the application below.

Full Time Customer Service Advisor

Warrington or Whitetaven

£10.21 per hour

About the role:

As a temporary Customer Service Advisor, you’re on the front line, delighting customers and solving their problems every day. No two days are the same, so you’ll handle a wide variety of queries and issues relating to metered customer accounts. You’ll have the satisfaction of managing customer queries from the first call, right through to the resolution of each case. It’s your job to help get it right first time, preventing repeat or duplicated contacts by correctly setting customer expectations, demonstrating your expert knowledge and offering first class customer service in every interaction. You'll receive training by an expert team to help you in this role, and delight our customers from day one.

Working hours:

The shift pattern will be on a four week rotation, consisting of one week each of the following:

  • 8am - 4pm
  • 9am - 5pm
  • 10am - 6pm
  • 12pm - 8pm

You'll work two Saturday's in four, with a day off in the week.

Part Time Customer Service Advisor

Warrington

£11.19

About the role:

As a temporary part time Customer Service Advisor you’ll handle a wide variety of queries, issues and complaints relating to water and wastewater. You’ll have the satisfaction of managing customer queries from the first call, resolving them right through to the best possible solution. It’s your job to help get it right first time, preventing repeat or duplicated contacts by correctly setting customer expectations and demonstrating your expert water knowledge and offering first class customer service in every interaction. You'll receive training by an expert team to help you in this role, and delight our customers from day one.

Working hours:

You will be required to work full time for the training period, which will be three weeks (hours TBC).

Upon completion of training, there are two shift patterns available, both working part time evenings and weekends.

Pattern 1, 20 hours:

Week One - Five evenings between 5pm and 10pm, four hour shift

Week Two - Four evenings between 5pm and 10pm, four hour shift, and one four hour weekend shift either a Saturday or Sunday between 7am and 10pm.

Pattern 2, 16 Hours:

Week One - Four evenings between 5pm and 10pm, four hour shift

Week Two - Three evenings between 5pm and 10pm, four hour shift and one four hour weekend shift either a Saturday or Sunday between 7am and 10pm.

For both roles, what you’ll need is:

Some proven experience delivering exceptional customer service, although this doesn't have to be within a contact centre environment. Most importantly, you'll know how to listen and communicate effectively. Good use of IT systems is also important, and once you've received training, you'll need to be confident implementing our current escalation process.

Advanced Customer Service Advisor

Warrington or Whitehaven

£11.19

About the role:

With 12 new Advanced Customer Service Advisor roles available, this is a fantastic opportunity for you to join and contribute to an already established team. This is a key role to the business. You'll be responsible for speaking directly with customers to collect cash payments using effective negotiation techniques.

You'll use your excellent communications skills to understand a customer's financial situation. You'll also need to be able to identify and use your own judgement on what support you are able to offer, using the payment plans and schemes available to help. You'll be answering customer queries using a variety of methods, including letter, email and telephone, and you'll need to be able to prioritise your workload in this fast-paced environment. You'll need to ensure the complex requirements of domestic customers are responded to quickly and accurately, within agreed timescales.

What you’ll need is:

Ideal candidates will have excellent communication skills, both written and verbal, and be confident, assertive and proactive. Your great negotiation skills will be vital in this role, along with attention to detail and a high degree of numerical accuracy. You'll need to have working experience of Microsoft Office and excellent communication and team working skills as you'll be dealing professionally with internal and external colleagues across all levels.

Working Hours:

The shift pattern will be on a four week rotation, consisting of one week each of the following:

  • 8am - 4pm
  • 9am - 5pm
  • 10am - 6pm
  • 12pm - 8pm

You'll work one Saturday in four, with a day off in the week

Application Form

If you think you're right for these roles, fill in the form below to apply.

Diversity information is used for monitoring and reporting purposes only and will not be considered as part of the recruitment process.

Diversity information is used for monitoring and reporting purposes. If you do not want to answer the following questions, please select 'Prefer Not To Say'.

 

Following the application process we will be in touch to confirm if you have been selected to the next stage of the process which will be a telephone interview.