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Customer Service Roles with United Utilities

Delighting customers, solving their problems every day.

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It’s our job to bring three million households and 200,000 businesses, clean, clear water and to take their wastewater away so our customers can simply get on with their day. It’s all about helping our customers in the best possible way, whatever their query. 

Being just good enough isn't our way of doing things. We want to provide the best water and wastewater services in the UK and be absolutely genuine in the help and support we offer our customers.

We currently have full time Customer Service Advisor roles based in Warrington, where you have the opportunity to delight our customers, and solve their problems. View the job details below, and if you think these roles sound the right fit for you, fill in the application below.

Customer Service Advisor

Lingley Mere, Warrington

£10.21 per hour

Start Date: 5th October 2020

About the role:

As a temporary Customer Service Advisor, you’re on the front line, delighting customers and solving their problems every day. No two days are ever the same, so you’ll handle a wide variety of queries and issues relating to metered customer accounts.

You’ll have the satisfaction of managing customer queries from the first call right through to the resolution of each case. It’s your job to help get it right first time, preventing repeat or duplicated contacts by correctly setting customer expectations and demonstrating your expert knowledge (they’ll teach you everything you need to know) and offering first class customer service in every interaction.

What you’ll need is:

You’ll need some proven experience delivering exceptional customer service (although this doesn’t have to be within a contact centre) and it’s important you have strong listening and communication skills. You should also be competent in the use of IT systems and be confident implementing their escalation process.

Working Hours:

You will work 37 hours per week. For the training period you will work between the hours of 9.00am and 5.00pm, Monday to Friday.

Shift Pattern:

You will work a 4-week rolling rota 37 hours per week which will including working between the hours of 8am and 8pm Monday to Friday and 2 Saturdays in 4 between 10am and 3pm.

Example shift pattern below:

Week 1: 8am – 5pm Monday – Thursday and 8am – 12pm Friday
Week2: 9am – 6pm 4 days with a flexible rest day and Saturday 10am – 2pm
Week 3: 9am – 6pm Monday – Thursday and 9am – 1pm Friday
Week 4: 11am – 8pm 4 days with a flexible rest day and Saturday 11am – 3pm

PLEASE NOTE – Any pre-existing holidays for Christmas week commending 21st and 28th December (excluding BH) or between 12th and 28th Feb 2021 cannot be accommodated for this assignment. If you have holidays booked during these times that cannot be re-arranged, we will not be able to consider your application on this occasion.

Application Form

If you think you're right for these roles, fill in the form below to apply.

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Following the application process we will be in touch to confirm if you have been selected to the next stage of the process which will be a telephone interview.