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Customer Service Roles with United Utilities

Delighting customers, solving their problems every day.

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It’s our job to bring three million households and 200,000 businesses, clean, clear water and to take their wastewater away so our customers can simply get on with their day. It’s all about helping our customers in the best possible way, whatever their query. 

Being just good enough isn't our way of doing things. We want to provide the best water and wastewater services in the UK and be absolutely genuine in the help and support we offer our customers.

We're currently recruiting for the below roles on a contract basis.

Customer Service Advisors- Warrington and Whitehaven

Starting pay rate £10.41 per hour

37 hours per week

6-12 month contracts

About the role:

As a temporary Customer Service Advisor, you’re on the front line, delighting customers and solving their problems every day. No two days are ever the same, so you’ll handle a wide variety of queries and issues relating to Water and Waste Water or metered customer accounts.  You’ll have the satisfaction of managing customer queries from the first call right through to the resolution of each case.  It’s your job to help get it right first time, preventing repeat or duplicated contacts by correctly setting customer expectations and demonstrating your expert knowledge (they’ll teach you everything you need to know) and offering first class customer service in every interaction.

What you’ll need:

You’ll need some proven experience delivering exceptional customer service (although this doesn’t have to be within a contact centre) and it’s important you have strong listening and communication skills. You should also be competent in the use of IT systems and be confident implementing their escalation process.

This is an excellent long-term opportunity to gain valuable experience and start your career in customer service with potential permanent opportunities further down the line.

Working hours:

You will work 37 hours per week, flexibility is required between 8am – 8pm weekdays and 7am – 10pm at the weekend, please get in touch to find out more about the various shift patterns available. These are contract roles, ranging from 6 to 12 months.

PLEASE NOTE – For the training period you will work between the hours of 9.00am & 5.00pm, Monday to Friday. No holidays can be taken for the first 9 weeks due to training.


Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service & a Credit Check.

This vacancy is being advertised by Rullion Ltd acting as an employment business.

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