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Customer Service Roles with United Utilities

Delighting customers, solving their problems every day.

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It’s our job to bring three million households and 200,000 businesses, clean, clear water and to take their wastewater away so our customers can simply get on with their day. It’s all about helping our customers in the best possible way, whatever their query. 

Being just good enough isn't our way of doing things. We want to provide the best water and wastewater services in the UK and be absolutely genuine in the help and support we offer our customers.

We're currently recruiting for the below roles on a contract basis.

Customer Advisor Advanced- Warrington

£11.19 per hour

37 hours per week

Start Date: 5th July 2021, 12 month contract

About the role:

As a temporary Customer Service Advisor, you’re on the front line, delighting customers and solving their problems every day. No two days are ever the same, so you’ll handle a wide variety of queries, issues and complaints relating to water and waste water. You’ll have the satisfaction of managing customer queries from the first call right through to the best possible solution, either directly or by liaising with our colleagues in other departments and/or arranging follow on activities. It’s your job to help get it right first time, preventing repeat or duplicated contacts by correctly setting customer expectations and demonstrating your expert water knowledge (they’ll teach you everything you need to know) and offering first class customer service in every interaction.

What you’ll need:

You’ll need some proven experience delivering exceptional customer service (although this doesn’t have to be within a contact centre) and it’s important you have strong listening and communication skills. You should also be competent in the use of IT systems and be confident implementing their escalation process. 

Working hours:

Training will take place Monday to Friday. No holidays can be taken/allocated during the months of July or August due to training. 

Once fully trained your shift pattern will be 4 days Monday to Friday between 8am and 6pm with a flexible rest day and 1 shift at the weekend either Sat or Sun between 7am and 10pm. A 5% shift allowance is applicable once you are fully trained. Total hours per week 37.

This is a contract role for 12 months. 

IMPORTANT INFO:

Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service & a Credit Check

Customer Advisor (Debt Recovery)

Warrington

£11.19 per hour

Start Date: 5th July 2021, 12 month contract

About the role:

We are currently recruiting a team of Customer Service Advisors to work within the Income Collections department on a temporary basis.  With 8 new roles available this is a fantastic chance for you to join and contribute to an already established team.

This is a key role to the business as you will be responsible for speaking directly with customers to collect cash payments using effective negotiation techniques.

What you’ll need:

You will use your excellent communications skills to understand a customer's financial situation. You will also need to be able to identify and use your own judgement on what support the client is able to offer, using the payment plans and schemes they have available to help. You will be answering customer queries using a variety of methods; letter, email or telephone and you will need to be able to prioritise your workload in this fast-paced environment. You will need to ensure that the complex requirements of Domestic customers are responded to quickly and accurately, within agreed timescales.

Ideal candidates will have excellent communication skills both written and verbal and be confident, assertive and proactive. Your great negotiation skills will be vital in this role, along with attention to detail and a high degree of numerical accuracy. You will need to have working experience of Microsoft Office applications and excellent communication and team working skills as you'll be dealing professionally with internal and external colleagues across all levels.

Working hours:

The shift pattern will be on a 4-week rotation, consisting of one week each of the following: 8am - 4pm / 9am - 5pm / 10am - 6pm and 12pm - 8pm.  You will work 1 Saturday in 4 with a day off in the week

This is a contract role for 12 months. 

IMPORTANT INFO:

Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service & a Credit Check

Application Form

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