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Customer Service Roles with United Utilities

Delighting customers, solving their problems every day.

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It’s our job to bring three million households and 200,000 businesses, clean, clear water and to take their wastewater away so our customers can simply get on with their day. It’s all about helping our customers in the best possible way, whatever their query. 

Being just good enough isn't our way of doing things. We want to provide the best water and wastewater services in the UK and be absolutely genuine in the help and support we offer our customers.

We're currently recruiting for the below roles on a contract basis.

Customer Advisor Billing- Warrington

£10.21 per hour

Start Date: 6th April 2021, 12 month contract

About the role:

As a temporary Customer Service Advisor, you’re on the front line, delighting customers and solving their problems every day. No two days are ever the same, so you’ll handle a wide variety of queries and issues relating to metered customer accounts. You’ll have the satisfaction of managing customer queries from the first call right through to the resolution of each case. It’s your job to help get it right first time, preventing repeat or duplicated contacts by correctly setting customer expectations and demonstrating your expert knowledge (they’ll teach you everything you need to know) and offering first class customer service in every interaction.

What you’ll need:

You’ll need some proven experience delivering exceptional customer service (although this doesn’t have to be within a contact centre) and it’s important you have strong listening and communication skills. You should also be competent in the use of IT systems and be confident implementing their escalation process. 

Working hours:

You will work 37 hours per week. For the training period you will work between the hours of 9.00am & 5.00pm, Monday to Friday. No holidays can be taken for the first 6 weeks due to training.

Shift patterns:

You will work a 4-week rolling rota, 37 hours per week which will including working between the hours of 8am and 8pm, Monday to Friday, and 2 Saturdays in 4 between 10am and 3pm.

Example shift pattern below:

Week 1: 8am – 5pm Monday – Thursday and 8am – 12pm Friday

Week 2: 9am – 6pm 4 days with a flexible rest day and Saturday 10am – 2pm

Week 3: 9am – 6pm Monday – Thursday and 9am – 1pm Friday

Week 4: 11am – 8pm 4 days with a flexible rest day and Saturday 11am – 3pm

Please note: Any pre-existing holidays for the first 6 weeks of assignment cannot be honoured due to training.


Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service & a Credit Check

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